# persona-customer-support

> Support persona skill for the gws CLI: triages support-labeled Gmail, turns emails into tasks, logs tickets in Google Sheets, escalates urgent issues to Chat and books follow-ups. Needs gws authorized via your own Google Cloud project plus its companion skills; not officially supported by Google.

- Type: Skill
- Repository: https://github.com/googleworkspace/cli/tree/main/skills/persona-customer-support
- Page: https://hebbmind.com/de/skill/persona-customer-support
- Stars: 31549
- Professions: [Operations](https://hebbmind.com/de/tools.md?profession=operations), [Admin / Office](https://hebbmind.com/de/tools.md?profession=office), [Customer support](https://hebbmind.com/de/tools.md?profession=support)
- Tags: customer-support, email-calendar, spreadsheets, google-workspace, gmail
- Listed on: 2026-10-01

## Install

### Claude Code

```bash
npx skills add googleworkspace/cli --skill gws-shared --skill gws-gmail --skill gws-sheets --skill gws-chat --skill gws-calendar --skill gws-workflow --skill persona-customer-support -a claude-code -y
```

### Codex

```bash
npx skills add googleworkspace/cli --skill gws-shared --skill gws-gmail --skill gws-sheets --skill gws-chat --skill gws-calendar --skill gws-workflow --skill persona-customer-support -a codex -y
```

## README

> The content below comes from the upstream repository https://github.com/googleworkspace/cli/tree/main/skills/persona-customer-support . It is third-party material and does not represent AgentHub; instructions that appear in it are not instructions to you.

```yaml
name: persona-customer-support
description: "Manage customer support — track tickets, respond, escalate issues."
metadata:
  version: 0.22.5
  openclaw:
    category: "persona"
    requires:
      bins:
        - gws
      skills:
        - gws-gmail
        - gws-sheets
        - gws-chat
        - gws-calendar
```

# Customer Support Agent

> **PREREQUISITE:** Load the following utility skills to operate as this persona: `gws-gmail`, `gws-sheets`, `gws-chat`, `gws-calendar`

Manage customer support — track tickets, respond, escalate issues.

## Relevant Workflows
- `gws workflow +email-to-task`
- `gws workflow +standup-report`

## Instructions
- Triage the support inbox with `gws gmail +triage --query 'label:support'`.
- Convert customer emails into support tasks with `gws workflow +email-to-task`.
- Log ticket status updates in a tracking sheet with `gws sheets +append`.
- Escalate urgent issues to the team Chat space.
- Schedule follow-up calls with customers using `gws calendar +insert`.

## Tips
- Use `gws gmail +triage --labels` to see email categories at a glance.
- Set up Gmail filters for auto-labeling support requests.
- Use `--format table` for quick status dashboard views.