# Tools > Every listed resource, editors’ picks first. The filters below can be combined. - Search: append `?q=` to the URL. Separate several keywords with spaces; all of them must match. Matches name, repository, tags, professions, description and README. - Filter by type: append `?type=` to the URL. - Filter by profession: append `?profession=` to the URL. Separate several ids with commas; a resource matches when it suits any of them. Ids are listed at https://hebbmind.com/api/v1/professions - Filter by tag: append `?tag=` to the URL. Separate several tags with commas; a resource must carry all of them. Tags are listed at https://hebbmind.com/api/v1/tags Tagged `customer-support`: 39 items. - [Knowledge Work Plugins](https://hebbmind.com/de/skill/knowledge-work-plugins.md): [Skill] Anthropic's role-based skill collection covering sales, finance, legal, HR, support, marketing, product, design, operations and data analysis: over a hundred skills you can install one at a time. Works best with CRM, data warehouse and other connectors. - [Customer Billing Ops](https://hebbmind.com/de/skill/customer-billing-ops.md): [Skill] Resolves subscription billing issues: checks customer and subscription state, separates duplicate purchases, team seats and failed payments, restores self-serve before refunding, and drafts the reply. Needs Stripe or similar tools connected; refunds move real money, so review them. - [Customer Research](https://hebbmind.com/de/skill/coreyhaines31-customer-research.md): [Skill] Runs and analyzes customer research: pulls pain points, buying motives and verbatim quotes from interviews, surveys, support tickets, review sites and community posts, builds personas and JTBD, and designs interview guides and PMF surveys. From the marketingskills collection. - [Customer Sales Automation](https://hebbmind.com/de/plugin/customer-sales-automation.md): [Plugin] Support and sales plugin with two subagents: one handles support replies, ticket triage and help docs; the other writes cold email sequences, follow-up cadences, quote templates and objection handling. Prompts only; no direct CRM connection. - [persona-customer-support](https://hebbmind.com/de/skill/persona-customer-support.md): [Skill] Support persona skill for the gws CLI: triages support-labeled Gmail, turns emails into tasks, logs tickets in Google Sheets, escalates urgent issues to Chat and books follow-ups. Needs gws authorized via your own Google Cloud project plus its companion skills; not officially supported by Google. - [Ticket Deflector](https://hebbmind.com/de/skill/ticket-deflector.md): [Skill] Support for small merchants: reads customer emails, checks orders and refunds in Stripe, PayPal, Square or Shopify, and drafts replies in the owner's voice per your refund policy; can refund via Stripe or Square after explicit approval. Works with pasted emails too. Official from Anthropic. - [customer-escalation](https://hebbmind.com/de/skill/customer-escalation.md): [Skill] Packages customer issues that need engineering, product or leadership into an escalation brief with scope, repro steps, business impact, asks and deadline, and decides who to escalate to. Support and CRM connectors add context automatically. Part of Anthropic's official customer-support plugin. - [ticket-triage](https://hebbmind.com/de/skill/ticket-triage.md): [Skill] Triages support tickets: extracts the issue and urgency signals, categorizes and assigns P1 to P4 priority, checks for duplicates or known issues, suggests the team to route to and drafts the first response. Part of Anthropic's official customer-support plugin. - [kb-article](https://hebbmind.com/de/skill/kb-article.md): [Skill] Turns resolved tickets, common questions or workarounds into publish-ready knowledge base articles, structured as how-to guides, troubleshooting, FAQs or known issues, and optimized for search. From Anthropic's official customer-support plugin. - [draft-response](https://hebbmind.com/de/skill/draft-response.md): [Skill] Drafts customer-facing replies tuned to the situation and relationship: product questions, outage notices, bad news like delays or won't-fix, declined feature requests and billing disputes, with adjustable tone. From Anthropic's official customer-support plugin; review before sending. - [customer-research](https://hebbmind.com/de/skill/customer-research.md): [Skill] Before replying to a customer, verifies answers across the knowledge base, past tickets, CRM and chat history, grades confidence and cites sources; can also find whether an issue was reported before or what a customer was told. From Anthropic's official customer-support plugin. - [Customer Support](https://hebbmind.com/de/plugin/customer-support.md): [Plugin] Customer support plugin: triages and prioritizes tickets with routing suggestions, drafts customer replies, packages escalations, researches customer issues across sources and turns resolved issues into knowledge base articles. Official from Anthropic. - [Review and Reputation](https://hebbmind.com/de/skill/review-reputation.md): [Skill] Collects reviews and complaints from Google, Yelp, Facebook and more, groups them by theme with quotes, and drafts replies in the owner's voice that post only after approval; also finds lapsed customers and drafts win-back messages. Official Anthropic small-business plugin. - [Support Ticket Triage](https://hebbmind.com/de/skill/support-ticket-triage.md): [Skill] Helps support teams categorize and prioritize tickets, emails or chat logs and suggest next steps; drafts replies, organizes repro steps and reminds you to redact customer data before sharing. Works with exports from Zendesk, Intercom and others or pasted chats; no account or API key needed. - [Freshservice CLI (Printing Press)](https://hebbmind.com/de/cli/freshservice.md): [CLI] Unofficial Freshservice CLI built with Printing Press: lets AI check an IT agent's queue, flag tickets near SLA breach, search tickets and the knowledge base, gauge team workload, spot recurring issues and KB gaps, and manage changes and assets. Needs a Freshservice account and API key. - [Gorgias CLI (Printing Press)](https://hebbmind.com/de/cli/gorgias.md): [CLI] Unofficial Gorgias CLI built with Printing Press for e-commerce support: lets AI list, reply to and update tickets, look up customers, find stale or incomplete tickets, and sync data locally for full-text search and SQL. Includes a skill and MCP server. Needs a Gorgias account and API key. - [Intercom CLI (Printing Press)](https://hebbmind.com/de/cli/intercom.md): [CLI] Unofficial Intercom CLI built with Printing Press, covering the full REST API: sync conversations and contacts for offline search, bulk-tag conversations about one incident, see customer overviews and SLA reports, and pull or push help articles. US, EU and AU regions; needs an access token. - [Salesforce Service Engagement](https://hebbmind.com/de/plugin/service-engagement.md): [Plugin] Salesforce's official plugin that helps service admins configure Service Cloud web chat, messaging, WhatsApp and Email-to-Case channels, connect Agentforce service agents to them and set up handoff to humans. Needs Salesforce org admin rights, a logged-in Salesforce CLI (sf) and Python. - [service-omni-channel-setup-coordinate](https://hebbmind.com/de/skill/service-omni-channel-setup-coordinate.md): [Skill] Salesforce's official skill that sets up Service Cloud Omni-Channel routing from the CLI instead of Setup clicks: agent and supervisor users, queues, presence statuses, permissions and routing flows. Read-only preview; writes only to sandbox, trial or dev orgs. Needs Service Cloud, sf and jq. - [GTM Agents: Customer Success](https://hebbmind.com/de/plugin/customer-success.md): [Plugin] Customer success plugin from gtm-agents: three commands with subagents for account health monitoring, adoption plans and escalation playbooks, plus skills for risk scoring, executive business reviews (EBRs) and feedback loops. Prompt-only; bring your own usage, ticket and NPS data. - [GTM Agents: Voice of Customer](https://hebbmind.com/de/plugin/voice-of-customer.md): [Plugin] Voice of customer plugin: organizes tickets, interviews, surveys and community feedback into one taxonomy, estimates revenue and churn impact by theme, produces insight briefs for leadership or product, and tracks feedback loops and advocacy programs. No code; supply your own feedback data. - [ServiceNow MCP Server](https://hebbmind.com/de/mcp/servicenow-mcp.md): [MCP] Lets agents create, update and resolve incidents in ServiceNow, manage the service catalog, change requests and knowledge articles, and load only the tools each role needs. Needs a ServiceNow account and Python 3.11+ (from source); community-maintained, last updated Oct 2025. - [Salesforce MCP Server](https://hebbmind.com/de/mcp/mcp-server-salesforce.md): [MCP] Community-run local Salesforce MCP: query, summarize and update accounts, opportunities and cases in plain language and search across objects; admins can also create custom objects and fields and edit Apex. Needs Salesforce login and security token (or a Connected App) and Node.js 22+. - [Salesforce Hosted MCP Servers](https://hebbmind.com/de/mcp/mcp-hosted.md): [MCP] Salesforce's official hosted MCP servers: after an admin enables them in Setup with an OAuth external client app, agents can query and update CRM records and run Flows under the user's permissions. Needs Enterprise Edition or higher, or a free Developer Edition org. Repo holds docs and Q&A. - [Zendesk MCP Server](https://hebbmind.com/de/mcp/zendesk-mcp-server.md): [MCP] Lets agents view, create and update Zendesk tickets and comments, read Help Center articles as a knowledge base, and use built-in prompts for ticket analysis and reply drafting. Each support rep signs in with OAuth after an admin registers an OAuth client. Install from source. - [Zendesk CLI (ZCLI)](https://hebbmind.com/de/cli/zcli.md): [CLI] Zendesk's official CLI: preview, import and publish Help Center themes locally, and create, package and deploy Zendesk apps such as ticket sidebar apps. Needs a Zendesk account, Node.js 20.17+ and yarn, some HTML/CSS for themes; run zcli login first. - [Discourse MCP](https://hebbmind.com/de/mcp/discourse-mcp.md): [MCP] Discourse's official MCP: lets agents search and read forum topics and posts and view categories and users. Read-only by default and no account needed for public forums; posting and replying require a site API key and the --allow_writes flag. Needs Node.js 24+. - [Freshdesk MCP Server](https://hebbmind.com/de/mcp/freshdesk-mcp.md): [MCP] Lets agents create, search, update and reply to Freshdesk tickets, add internal notes, and look up contacts, companies and agents, so support teams can process and summarize tickets in bulk. Needs a Freshdesk API key and account domain; runs locally with uvx. - [Help Scout MCP Server](https://hebbmind.com/de/mcp/help-scout-mcp-server.md): [MCP] Lets agents search Help Scout conversations, see a customer's or organization's full history and pull reports like CSAT; add a Docs API key to search the knowledge base. Write actions (draft replies, internal notes, tags) are off by default. Needs App ID and Secret from a Help Scout private app. - [Genesys Cloud MCP Server](https://hebbmind.com/de/mcp/genesys-cloud-mcp-server.md): [MCP] Community-built MCP for the Genesys Cloud contact center: supervisors and QA staff can check queue volumes, sample conversations, and read call quality, sentiment, topics and transcripts. Needs an OAuth client in your Genesys Cloud org with per-tool permissions, and Node.js. Still in development. - [HubSpot Agent CLI Skills](https://hebbmind.com/de/skill/agent-cli-skills.md): [Skill] HubSpot's official skills for running the CRM via the hubspot CLI: look up customers and history, filter audiences, dedupe records, advance deals, build sales reports and route support tickets. Needs the HubSpot Agent CLI (beta) signed in; dry-run bulk edits first; some features need paid plans. - [Teamwork MCP Server](https://hebbmind.com/de/mcp/teamwork-mcp.md): [MCP] Teamwork.com's official MCP: query and update projects, tasks, milestones and time logs in plain language, and handle Desk support tickets and Spaces wiki pages, with role-based tool sets (e.g. project manager, support). Needs a Teamwork.com account with AI/MCP enabled by an admin. - [ticket-resolution](https://hebbmind.com/de/skill/ticket-resolution.md): [Skill] HubSpot's official skill: agents use the HubSpot Agent CLI to create and triage tickets, move them through pipeline stages, queue by priority, bulk-update status and log resolutions. Needs the HubSpot Agent CLI (beta), signed in, plus the repo's bulk-operations skill. Edits live data; try a sandbox. - [Chatwoot CLI](https://hebbmind.com/de/cli/chatwoot-cli.md): [CLI] Chatwoot's official CLI: AI can search conversations, reply to customers, add private notes, assign, label, prioritize and resolve, and look up help center articles; a bundled skill sets safety rules for customer-visible replies. Needs a Chatwoot account (cloud or self-hosted) and API key. - [HubSpot Agent CLI](https://hebbmind.com/de/cli/agent-cli.md): [CLI] HubSpot's official CLI for AI agents (beta): find and bulk-update contacts, companies, deals and tickets, log calls and meetings, advance deal stages and route conversations, with an official skill pack. Needs a HubSpot account and browser login; writes hit live data, so try --dry-run first. - [Plain Support](https://hebbmind.com/de/plugin/plain-support.md): [Plugin] Plain's official plugin: look up customers, threads and SLAs in Claude Code, add internal notes, create and update help center articles, and draft broadcast announcements (saved as drafts, never sent). Needs a Plain API key plus curl and jq; not in a marketplace; clone the repo to load it. - [Intercom](https://hebbmind.com/de/plugin/claude-plugin-external.md): [Plugin] Intercom's official support plugin: via a remote MCP, search conversations, analyze support issue trends, look up contacts and companies, build 360-degree customer profiles, and install Messenger. Read-only; needs an Intercom workspace and currently works only in the US region. - [LogRocket](https://hebbmind.com/de/plugin/logrocket.md): [Plugin] LogRocket's official plugin: when users report problems, agents pull up their session replays, network requests and errors and analyze the cause, so support doesn't have to keep asking for repro steps. Needs Claude Code and a site or app on paid LogRocket (14-day trial); sign in on first use. - [Synthflow](https://hebbmind.com/de/plugin/synthflow.md): [Plugin] Synthflow's official plugin: connects its AI voice agent platform to create and publish voice agents, place test calls and review call logs, with built-in call QA and pre-launch prompt review skills. Needs a Synthflow account (free trial available) with OAuth sign-in on first use.