Tools

Turns processes that live in people's heads into SOPs: flowcharts, a RACI matrix (responsible, accountable, consulted, informed), detailed steps and exceptions, ready for handoffs, audits and onboarding. Describe the process or paste existing notes. Official from Anthropic.

Official Lark (Feishu) CLI with 200+ commands for messages, docs, Base, Sheets, calendar, mail, approvals, OKRs, meetings and Minutes, plus 20+ bundled lark-* agent skills and structured output. Create a Lark app and sign in first.

Official Lark (Feishu) skill to read, create and edit Lark docs and wiki pages, insert or download images and attachments, and work with whiteboards and mind notes. Depends on lark-cli and the lark-shared skill; requires Lark authorization.

Community-maintained MCP for Jira and Confluence: search with JQL/CQL and create or update issues, pages and comments. Supports both Cloud and Server/Data Center deployments; needs an API token or personal access token.

Notion's official self-hosted MCP: uses an integration token to search, read and write pages and data sources, and can read and edit pages as Markdown. Notion now recommends its hosted Remote Notion MCP, and this repo is no longer actively maintained.

Unofficial Intercom CLI built with Printing Press, covering the full REST API: sync conversations and contacts for offline search, bulk-tag conversations about one incident, see customer overviews and SLA reports, and pull or push help articles. US, EU and AU regions; needs an access token.

Community CLI for Feishu (Lark) focused on two-way conversion between Markdown and Feishu docs; also works with wikis, sheets, Bitable, messages, calendar, tasks and meeting notes, and ships 9 agent skills. Setup creates an app via QR scan; search and mail need extra user authorization.

Atlassian's official hosted remote MCP: access Jira, Confluence, JSM, Bitbucket, Loom and more with OAuth or an API token. Works with Atlassian Cloud sites only.

Lets agents view, create and update Zendesk tickets and comments, read Help Center articles as a knowledge base, and use built-in prompts for ticket analysis and reply drafting. Each support rep signs in with OAuth after an admin registers an OAuth client. Install from source.

Discourse's official MCP: lets agents search and read forum topics and posts and view categories and users. Read-only by default and no account needed for public forums; posting and replying require a site API key and the --allow_writes flag. Needs Node.js 24+.

Lets agents search Help Scout conversations, see a customer's or organization's full history and pull reports like CSAT; add a Docs API key to search the knowledge base. Write actions (draft replies, internal notes, tags) are off by default. Needs App ID and Secret from a Help Scout private app.

Teamwork.com's official MCP: query and update projects, tasks, milestones and time logs in plain language, and handle Desk support tickets and Spaces wiki pages, with role-based tool sets (e.g. project manager, support). Needs a Teamwork.com account with AI/MCP enabled by an admin.

Chatwoot's official CLI: AI can search conversations, reply to customers, add private notes, assign, label, prioritize and resolve, and look up help center articles; a bundled skill sets safety rules for customer-visible replies. Needs a Chatwoot account (cloud or self-hosted) and API key.