Tools

Anthropic's official knowledge work plugin: one question searches your connected chat, email, cloud docs, wiki and project tools at once and returns a sourced answer; can also produce daily or weekly digests. Preset MCP connectors for Slack, Notion, Atlassian, Asana and more, each needing auth.

Official Slack (Salesforce) plugin in Anthropic's knowledge work marketplace: connects Slack's hosted MCP to search and send messages, read channels and threads, and manage canvases, with commands for channel digests, standup updates and announcements. Needs workspace admin approval.

WhatsApp CLI: pair as a linked device, sync messages to local SQLite, search offline, send text and files, and manage groups, with --json output for agents. Built on the unofficial WhatsApp Web protocol.

Community-maintained Slack MCP: reads channel, DM and thread history, searches messages and fetches unread messages; write actions like posting are off by default and must be enabled explicitly. Works with user OAuth or bot tokens over stdio, SSE or HTTP.

Uses Telethon to operate Telegram as your personal account: search, send and receive messages, schedule sends, and manage contacts, groups and channels across 80+ tools, with an optional read-only mode. Needs a Telegram API ID and runs locally as a service.

Salesforce's official plugin that helps service admins configure Service Cloud web chat, messaging, WhatsApp and Email-to-Case channels, connect Agentforce service agents to them and set up handoff to humans. Needs Salesforce org admin rights, a logged-in Salesforce CLI (sf) and Python.

Official from LINE: connects to a LINE Official Account through the Messaging API to push or broadcast text and Flex messages, manage rich menus, and look up followers and user profiles. Needs a channel access token; currently in preview.

Lets agents send and read channel messages and DMs through your own Discord bot, and manage channels, roles, member timeouts and scheduled events, useful for running a community or player support on Discord. Create a bot in the Discord Developer Portal for a token; needs Docker.

Microsoft Teams MCP open-sourced by Inditex: read messages in a set channel, start threads, reply and @mention members, and list members. Requires an Azure app registration and a Teams bot (usually with IT admin help); runs via Docker or Python 3.12 with uv.

From Twilio Labs: exposes Twilio's public APIs (SMS, voice, phone numbers, Serverless and more) as MCP tools generated from its OpenAPI specs, with filtering by service or tag. Needs a Twilio API key; marked as a proof of concept.

Chatwoot's official CLI: AI can search conversations, reply to customers, add private notes, assign, label, prioritize and resolve, and look up help center articles; a bundled skill sets safety rules for customer-visible replies. Needs a Chatwoot account (cloud or self-hosted) and API key.