Herramientas

Customer support plugin: triages and prioritizes tickets with routing suggestions, drafts customer replies, packages escalations, researches customer issues across sources and turns resolved issues into knowledge base articles. Official from Anthropic.

Compensation analysis for HR and managers: market pay percentiles by role, level and location, offer competitiveness checks and equity modeling; upload a pay sheet to find employees outside their band and flight risks. Without a comp data source it uses public web data, so verify. By Anthropic.

Before replying to a customer, verifies answers across the knowledge base, past tickets, CRM and chat history, grades confidence and cites sources; can also find whether an issue was reported before or what a customer was told. From Anthropic's official customer-support plugin.

Answers employee policy questions in plain language, such as PTO, benefits, expenses, travel and remote work, with sources cited. Paste the handbook into the chat, or connect Notion, Confluence or another knowledge base to search automatically, cutting repeat HR questions. Official from Anthropic.

Account health checks for customer success managers: pulls CRM, email, calendar and call notes to score relationship, engagement, commercial (renewal and expansion), support and value delivery red/yellow/green, and can prep a QBR agenda. CRM preferred; uploads work. Official from Anthropic.

Triages support tickets: extracts the issue and urgency signals, categorizes and assigns P1 to P4 priority, checks for duplicates or known issues, suggests the team to route to and drafts the first response. Part of Anthropic's official customer-support plugin.

Support for small merchants: reads customer emails, checks orders and refunds in Stripe, PayPal, Square or Shopify, and drafts replies in the owner's voice per your refund policy; can refund via Stripe or Square after explicit approval. Works with pasted emails too. Official from Anthropic.

Drafts customer-facing replies tuned to the situation and relationship: product questions, outage notices, bad news like delays or won't-fix, declined feature requests and billing disputes, with adjustable tone. From Anthropic's official customer-support plugin; review before sending.

Turns a hiring need into a job description, a structured interview guide with scorecard, resume screening criteria and an offer template, delivered as Word documents. With Claude in Chrome it can save drafts in DocuSign. Official from Anthropic; have HR or legal review offer terms.

Collects reviews and complaints from Google, Yelp, Facebook and more, groups them by theme with quotes, and drafts replies in the owner's voice that post only after approval; also finds lapsed customers and drafts win-back messages. Official Anthropic small-business plugin.

Runs the cognee memory engine as an MCP server whose remember, recall and forget tools write documents and conversations into a knowledge graph and vector store for cross-session retrieval. Start it with Docker or uv first; needs an LLM API key by default, or connect to Cognee Cloud.

Fast vulnerability scanner driven by YAML templates: uses a community template library to detect known vulnerabilities over HTTP, DNS, TCP, SSL and more, supports custom templates and plugs into CI/CD. Use only on targets you're authorized to test.

Writes conversations and business data into Graphiti's temporal knowledge graph so agents can retrieve long-term memory by entity, fact and time. Open source from Zep; start FalkorDB or Neo4j and the server with Docker first, and configure an LLM API key.

Support persona skill for the gws CLI: triages support-labeled Gmail, turns emails into tasks, logs tickets in Google Sheets, escalates urgent issues to Chat and books follow-ups. Needs gws authorized via your own Google Cloud project plus its companion skills; not officially supported by Google.

Built-in gws CLI skill: lets agents create Google Forms, add or edit questions in bulk, publish and read responses, handy for sign-ups, surveys and class feedback. Needs gws with a Google account authorized via your own Google Cloud project; not an officially supported Google product.

HR coordinator persona skill for the gws CLI: schedules onboarding sessions in Calendar, uploads onboarding docs to shared Drive, announces new hires in Chat, and turns email requests into tasks and bulk notices. Needs gws with OAuth via a Google Cloud project; not officially supported by Google.

Turns websites and Electron desktop apps into deterministic CLIs, with built-in adapters for Reddit, Hacker News, Bilibili, Zhihu, Xiaohongshu and more, and lets agents operate any page through your signed-in Chrome. Needs its companion browser extension.

Detects hardcoded passwords, API keys and tokens in Git repos, files and stdin, and can run as a pre-commit hook or GitHub Action to block leaks. Now feature-frozen with security fixes only, as the author has moved on to Betterleaks.

Helps HR and hiring managers design structured interviews: plans rounds by role and level, builds question banks, competency matrices and scoring rubrics, and suggests ways to reduce interviewer bias and recalibrate. Examples focus on tech roles; optional local Python scripts.

For SaaS customer success teams: three standard-library Python scripts turn customer data into health scores, churn-risk tiers and ranked expansion opportunities, with reproducible results. Needs Python and customer data in the sample JSON format. Part of the claude-skills collection.

Chief people officer perspective for HR and founders: hiring plans and headcount costs, salary bands and equity design, org structure, performance calibration and retention. Includes two local Python scripts; pay examples use USD and US city tiers. Have comp and equity plans reviewed.

Finds leaked credentials in Git, GitHub, S3, filesystems and more, recognizing 800+ secret types and checking with each service whether a key is still live to cut false positives.

CLI and library for evaluating and red-teaming LLM apps: compare prompts and model outputs in bulk, scan for security vulnerabilities and plug into CI/CD, with evals running locally. Now part of OpenAI and still open source under MIT.

Distills a colleague, friend or public figure's chats, documents and public material into a persona profile packaged as a callable skill, for handoffs and preserving know-how. Collects material from Lark, DingTalk, Slack and more. Mind privacy and consent when using others' data.