Herramientas

Before replying to a customer, verifies answers across the knowledge base, past tickets, CRM and chat history, grades confidence and cites sources; can also find whether an issue was reported before or what a customer was told. From Anthropic's official customer-support plugin.

Account health checks for customer success managers: pulls CRM, email, calendar and call notes to score relationship, engagement, commercial (renewal and expansion), support and value delivery red/yellow/green, and can prep a QBR agenda. CRM preferred; uploads work. Official from Anthropic.

Triages support tickets: extracts the issue and urgency signals, categorizes and assigns P1 to P4 priority, checks for duplicates or known issues, suggests the team to route to and drafts the first response. Part of Anthropic's official customer-support plugin.

Turns a feature idea or problem statement into a structured spec or PRD with goals and non-goals, user stories, success metrics and acceptance criteria, and can split large requests into phases. From Anthropic's official product-management plugin.

Support for small merchants: reads customer emails, checks orders and refunds in Stripe, PayPal, Square or Shopify, and drafts replies in the owner's voice per your refund policy; can refund via Stripe or Square after explicit approval. Works with pasted emails too. Official from Anthropic.

Competitive analysis skill from Anthropic's official marketing plugin: researches competitor websites, pricing, recent news and content strategy, compares positioning and messaging, and lists content gaps, opportunities and threats; can also produce sales battlecards. Needs web search.

Writes competitive briefs on one or more competitors or a feature area: researches websites, pricing and reviews online, then compares features, pricing, positioning and go-to-market for prioritization, sales battlecards or board decks. From Anthropic's product-management plugin.

Drafts customer-facing replies tuned to the situation and relationship: product questions, outage notices, bad news like delays or won't-fix, declined feature requests and billing disputes, with adjustable tone. From Anthropic's official customer-support plugin; review before sending.

Collects reviews and complaints from Google, Yelp, Facebook and more, groups them by theme with quotes, and drafts replies in the owner's voice that post only after approval; also finds lapsed customers and drafts win-back messages. Official Anthropic small-business plugin.

Vercel's official skill that pulls the 80+ rules of Vercel's writing handbook online to review docs and copy for voice, structure, content types, code examples and formatting, listing issues as file:line.

Runs the cognee memory engine as an MCP server whose remember, recall and forget tools write documents and conversations into a knowledge graph and vector store for cross-session retrieval. Start it with Docker or uv first; needs an LLM API key by default, or connect to Cognee Cloud.

Office command-line tool built for AI agents: a single binary that creates, reads and edits Word, Excel and PowerPoint files without Office installed, and renders them to HTML or PNG so agents can check the layout.

Fast vulnerability scanner driven by YAML templates: uses a community template library to detect known vulnerabilities over HTTP, DNS, TCP, SSL and more, supports custom templates and plugs into CI/CD. Use only on targets you're authorized to test.

Writes conversations and business data into Graphiti's temporal knowledge graph so agents can retrieve long-term memory by entity, fact and time. Open source from Zep; start FalkorDB or Neo4j and the server with Docker first, and configure an LLM API key.

Skill collection for the gws CLI: one skill per Workspace API plus recipes for common Gmail, Drive, Docs, Calendar and Sheets workflows. Install gws and authorize your Google account first; not an officially supported Google product.

Generates zero-dependency, animated HTML slide decks: previews several visual styles to choose from first, and can convert PowerPoint decks to web slides. Made for non-designers who don't write CSS.

One CLI for Gmail, Drive, Calendar, Docs, Sheets and other Google Workspace APIs, with commands generated from the Discovery service, JSON output and 100+ Agent Skills. From the googleworkspace org but not officially supported; needs OAuth via a Google Cloud project.

Support persona skill for the gws CLI: triages support-labeled Gmail, turns emails into tasks, logs tickets in Google Sheets, escalates urgent issues to Chat and books follow-ups. Needs gws authorized via your own Google Cloud project plus its companion skills; not officially supported by Google.

Detects hardcoded passwords, API keys and tokens in Git repos, files and stdin, and can run as a pre-commit hook or GitHub Action to block leaks. Now feature-frozen with security fixes only, as the author has moved on to Betterleaks.

Generates single-file HTML slide decks with horizontal paging and two built-in visual systems (editorial magazine and Swiss International style), plus presenter mode with speaker notes. Can also make slide illustrations and covers for various platforms. By Guizang.

A virtual executive team for founders: 33 skills act as CEO, CFO, CMO, CTO, legal and other advisors on strategy decisions, board materials, financial scenarios, M&A and org diagnostics, with Python analysis scripts. Persona subagents require the separate c-level-agents plugin.

Large multi-domain plugin marketplace: 99 plugins bundle hundreds of skills, agents and slash commands covering engineering, marketing, product, project management, regulatory and quality, finance and C-level advisory. Also offers install options for Codex, Gemini CLI and others.

For SaaS customer success teams: three standard-library Python scripts turn customer data into health scores, churn-risk tiers and ranked expansion opportunities, with reproducible results. Needs Python and customer data in the sample JSON format. Part of the claude-skills collection.

A collection of 380+ skills across engineering, product, marketing, compliance, finance and executive advisory roles, with many standard-library Python scripts. Claude Code can install them by domain as plugins; works with Codex, Gemini CLI and a dozen other agents.