Herramientas

Official CLI for Tencent's open-source knowledge base platform WeKnora: upload documents, manage knowledge bases, run hybrid search and answer questions from them, or serve as a read-only MCP. Needs your own WeKnora deployment and a source build with Go 1.26+.

Anthropic's official knowledge work plugin: one question searches your connected chat, email, cloud docs, wiki and project tools at once and returns a sourced answer; can also produce daily or weekly digests. Preset MCP connectors for Slack, Notion, Atlassian, Asana and more, each needing auth.

Turns resolved tickets, common questions or workarounds into publish-ready knowledge base articles, structured as how-to guides, troubleshooting, FAQs or known issues, and optimized for search. From Anthropic's official customer-support plugin.

Before replying to a customer, verifies answers across the knowledge base, past tickets, CRM and chat history, grades confidence and cites sources; can also find whether an issue was reported before or what a customer was told. From Anthropic's official customer-support plugin.

Customer support plugin: triages and prioritizes tickets with routing suggestions, drafts customer replies, packages escalations, researches customer issues across sources and turns resolved issues into knowledge base articles. Official from Anthropic.

ConardLi's skill collection: turn articles or scripts into web presentations you can screen-record as videos (23 themes, optional voiceover), lay out material as shareable long-form web pages, search local knowledge base folders, web design, and GPT-Image-2 image generation with 79 templates.

Turns conversations and notes into structured Notion pages such as team wikis, how-to guides, decision records and FAQs, linked to related pages. From OpenAI's official plugin repo (developer: Notion); needs the Notion MCP.

Unofficial Freshservice CLI built with Printing Press: lets AI check an IT agent's queue, flag tickets near SLA breach, search tickets and the knowledge base, gauge team workload, spot recurring issues and KB gaps, and manage changes and assets. Needs a Freshservice account and API key.

Unofficial Intercom CLI built with Printing Press, covering the full REST API: sync conversations and contacts for offline search, bulk-tag conversations about one incident, see customer overviews and SLA reports, and pull or push help articles. US, EU and AU regions; needs an access token.

Atlassian's official plugin: connects the cloud Atlassian MCP to search and create Jira issues, read and write Confluence pages and manage sprints, with skills that turn meeting notes into tasks and generate status reports. Needs an Atlassian Cloud account with OAuth or an API token.

Atlassian's official hosted remote MCP: access Jira, Confluence, JSM, Bitbucket, Loom and more with OAuth or an API token. Works with Atlassian Cloud sites only.

Lets agents create, update and resolve incidents in ServiceNow, manage the service catalog, change requests and knowledge articles, and load only the tools each role needs. Needs a ServiceNow account and Python 3.11+ (from source); community-maintained, last updated Oct 2025.

Lets agents view, create and update Zendesk tickets and comments, read Help Center articles as a knowledge base, and use built-in prompts for ticket analysis and reply drafting. Each support rep signs in with OAuth after an admin registers an OAuth client. Install from source.

Zendesk's official CLI: preview, import and publish Help Center themes locally, and create, package and deploy Zendesk apps such as ticket sidebar apps. Needs a Zendesk account, Node.js 20.17+ and yarn, some HTML/CSS for themes; run zcli login first.

Discourse's official MCP: lets agents search and read forum topics and posts and view categories and users. Read-only by default and no account needed for public forums; posting and replying require a site API key and the --allow_writes flag. Needs Node.js 24+.

Lets agents search Help Scout conversations, see a customer's or organization's full history and pull reports like CSAT; add a Docs API key to search the knowledge base. Write actions (draft replies, internal notes, tags) are off by default. Needs App ID and Secret from a Help Scout private app.

Teamwork.com's official MCP: query and update projects, tasks, milestones and time logs in plain language, and handle Desk support tickets and Spaces wiki pages, with role-based tool sets (e.g. project manager, support). Needs a Teamwork.com account with AI/MCP enabled by an admin.

Chatwoot's official CLI: AI can search conversations, reply to customers, add private notes, assign, label, prioritize and resolve, and look up help center articles; a bundled skill sets safety rules for customer-visible replies. Needs a Chatwoot account (cloud or self-hosted) and API key.

Plain's official plugin: look up customers, threads and SLAs in Claude Code, add internal notes, create and update help center articles, and draft broadcast announcements (saved as drafts, never sent). Needs a Plain API key plus curl and jq; not in a marketplace; clone the repo to load it.