Herramientas

Anthropic's role-based skill collection covering sales, finance, legal, HR, support, marketing, product, design, operations and data analysis: over a hundred skills you can install one at a time. Works best with CRM, data warehouse and other connectors.

Resolves subscription billing issues: checks customer and subscription state, separates duplicate purchases, team seats and failed payments, restores self-serve before refunding, and drafts the reply. Needs Stripe or similar tools connected; refunds move real money, so review them.

When answering questions about using Claude and its products, attaches a matching course, tutorial or case study from the Claude Academy catalog. Recommends only strong matches and never invents courses. Official Anthropic skill.

Local job search workbench: evaluates role fit and spots fake listings, generates tailored resume and cover letter PDFs, and tracks applications without ever applying for you. Run npx @santifer/career-ops init first, then open Claude Code or Codex in the created folder.

Helps subscription products reduce churn: designs cancellation flows, save offers and exit surveys, spots churn risk signals, and plans dunning and win-back emails after failed payments. For customer success, lifecycle and growth teams; billing platforms like Stripe need setup on your side.

Templates and drafting guidance for offer letters, employment agreements and handbook policies, helping HR and legal produce consistent employment documents. Written for US employment rules; adapt them for other jurisdictions and have a lawyer review final drafts. No account or API key.

Plans teams for seed to Series A startups: which roles to hire at each stage and in what order, org structure, plus salary, equity ranges and headcount budget. Compensation benchmarks are 2024 US market data; adjust for your market and have finance and legal review the plan.

Drafts self-reviews, peer reviews, 360 and upward feedback in STAR structure with concrete examples instead of filler, as Markdown drafts it never submits. With Microsoft WorkIQ it gathers your contributions from Microsoft 365 mail and meetings; otherwise it works from your notes.

Built-in gws CLI skill: lets agents create Google Forms, add or edit questions in bulk, publish and read responses, handy for sign-ups, surveys and class feedback. Needs gws with a Google account authorized via your own Google Cloud project; not an officially supported Google product.

HR coordinator persona skill for the gws CLI: schedules onboarding sessions in Calendar, uploads onboarding docs to shared Drive, announces new hires in Chat, and turns email requests into tasks and bulk notices. Needs gws with OAuth via a Google Cloud project; not officially supported by Google.

Support persona skill for the gws CLI: triages support-labeled Gmail, turns emails into tasks, logs tickets in Google Sheets, escalates urgent issues to Chat and books follow-ups. Needs gws authorized via your own Google Cloud project plus its companion skills; not officially supported by Google.

Turns processes that live in people's heads into SOPs: flowcharts, a RACI matrix (responsible, accountable, consulted, informed), detailed steps and exceptions, ready for handoffs, audits and onboarding. Describe the process or paste existing notes. Official from Anthropic.

Helps with headcount planning and org design: maps reporting lines and spans of control, sequences upcoming hires, estimates people costs, and flags structural issues like single points of failure or top-heavy management. Works in plain chat. Official from Anthropic.

Answers employee policy questions in plain language, such as PTO, benefits, expenses, travel and remote work, with sources cited. Paste the handbook into the chat, or connect Notion, Confluence or another knowledge base to search automatically, cutting repeat HR questions. Official from Anthropic.

Support for small merchants: reads customer emails, checks orders and refunds in Stripe, PayPal, Square or Shopify, and drafts replies in the owner's voice per your refund policy; can refund via Stripe or Square after explicit approval. Works with pasted emails too. Official from Anthropic.

Packages customer issues that need engineering, product or leadership into an escalation brief with scope, repro steps, business impact, asks and deadline, and decides who to escalate to. Support and CRM connectors add context automatically. Part of Anthropic's official customer-support plugin.

Triages support tickets: extracts the issue and urgency signals, categorizes and assigns P1 to P4 priority, checks for duplicates or known issues, suggests the team to route to and drafts the first response. Part of Anthropic's official customer-support plugin.

Account health checks for customer success managers: pulls CRM, email, calendar and call notes to score relationship, engagement, commercial (renewal and expansion), support and value delivery red/yellow/green, and can prep a QBR agenda. CRM preferred; uploads work. Official from Anthropic.

Lists renewals coming up in the next few months, flags churn risk and expansion opportunities from signals like usage, key contact changes and open complaints, and checks for missing or wrong renewal opportunities in the CRM. Needs a CRM or uploaded contract exports. Official from Anthropic.

Turns resolved tickets, common questions or workarounds into publish-ready knowledge base articles, structured as how-to guides, troubleshooting, FAQs or known issues, and optimized for search. From Anthropic's official customer-support plugin.

Performance review season helper: generates self-review and manager review templates and calibration materials, summarizes rating distributions and promotion cases, and rewrites vague feedback into specific behavioral examples. Works in plain chat. Official from Anthropic.

Tracks the hiring funnel through sourcing, screening, interviews, debrief and offer, watching stage time and conversion, source effectiveness, offer acceptance and time to hire. With an ATS connected it pulls candidate data and updates status. A brief skill from Anthropic's human-resources plugin.

Drafts customer-facing replies tuned to the situation and relationship: product questions, outage notices, bad news like delays or won't-fix, declined feature requests and billing disputes, with adjustable tone. From Anthropic's official customer-support plugin; review before sending.

Screens resumes against a role rubric into a cited shortlist, ignoring irrelevant details like name and age; drafts invite, hold or decline replies, schedules interviews and builds onboarding checklists. Gmail and Calendar are optional, sending only after you confirm. Official from Anthropic.