# Salesforce Service Engagement

> Salesforce's official plugin that helps service admins configure Service Cloud web chat, messaging, WhatsApp and Email-to-Case channels, connect Agentforce service agents to them and set up handoff to humans. Needs Salesforce org admin rights, a logged-in Salesforce CLI (sf) and Python.

- Type: Plugin
- Repository: https://github.com/forcedotcom/sf-skills/tree/main/plugins/builder/service-engagement
- Page: https://hebbmind.com/fr/plugin/service-engagement
- Stars: 1096
- Professions: [Operations](https://hebbmind.com/fr/tools.md?profession=operations), [Customer support](https://hebbmind.com/fr/tools.md?profession=support)
- Tags: customer-support, crm, messaging, salesforce
- Listed on: 2026-10-01

## Install

### Claude Code

```bash
claude plugin marketplace add forcedotcom/sf-skills && claude plugin install service-engagement@salesforce
```

## README

The README of this resource is not cached here yet. See the repository: https://github.com/forcedotcom/sf-skills/tree/main/plugins/builder/service-engagement