Outils

For SaaS customer success teams: three standard-library Python scripts turn customer data into health scores, churn-risk tiers and ranked expansion opportunities, with reproducible results. Needs Python and customer data in the sample JSON format. Part of the claude-skills collection.

Customer success plugin from gtm-agents: three commands with subagents for account health monitoring, adoption plans and escalation playbooks, plus skills for risk scoring, executive business reviews (EBRs) and feedback loops. Prompt-only; bring your own usage, ticket and NPS data.

Renewal management plugin for customer success and account managers: segment-based renewal forecasts with upside and downside scenarios, save plays and escalation paths for at-risk accounts, and post-renewal retrospectives. Prompt-based; you supply contract values, usage and other data.

200+ skills for construction firms: export Revit, IFC and DWG quantities to Excel, estimate with international unit rates, produce daily and photo site reports, and track budget and schedule variance. Needs Python 3.9+; Revit/DWG conversion is Windows-only; some need Docker or an OpenAI key.

Community-built MCP for the Genesys Cloud contact center: supervisors and QA staff can check queue volumes, sample conversations, and read call quality, sentiment, topics and transcripts. Needs an OAuth client in your Genesys Cloud org with per-tool permissions, and Node.js. Still in development.