# Tools > Every listed resource, editors’ picks first. The filters below can be combined. - Search: append `?q=` to the URL. Separate several keywords with spaces; all of them must match. Matches name, repository, tags, professions, description and README. - Filter by type: append `?type=` to the URL. - Filter by profession: append `?profession=` to the URL. Separate several ids with commas; a resource matches when it suits any of them. Ids are listed at https://hebbmind.com/api/v1/professions - Filter by tag: append `?tag=` to the URL. Separate several tags with commas; a resource must carry all of them. Tags are listed at https://hebbmind.com/api/v1/tags Resources for Customer support: 65 items. > Tickets, customer questions, knowledge-base upkeep and service quality. - [Knowledge Work Plugins](https://hebbmind.com/ja/plugin/knowledge-work-plugins.md): [Plugin] Anthropic's knowledge-work plugin marketplace, bundling skills, commands and connectors by role: sales, support, product, marketing, legal, finance, HR, data and more, plus many partner plugins. Built mainly for Cowork; also works in Claude Code. - [Customer Billing Ops](https://hebbmind.com/ja/skill/customer-billing-ops.md): [Skill] Resolves subscription billing issues: checks customer and subscription state, separates duplicate purchases, team seats and failed payments, restores self-serve before refunding, and drafts the reply. Needs Stripe or similar tools connected; refunds move real money, so review them. - [churn-prevention](https://hebbmind.com/ja/skill/churn-prevention.md): [Skill] Helps subscription products reduce churn: designs cancellation flows, save offers and exit surveys, spots churn risk signals, and plans dunning and win-back emails after failed payments. For customer success, lifecycle and growth teams; billing platforms like Stripe need setup on your side. - [Customer Sales Automation](https://hebbmind.com/ja/plugin/customer-sales-automation.md): [Plugin] Support and sales plugin with two subagents: one handles support replies, ticket triage and help docs; the other writes cold email sequences, follow-up cadences, quote templates and objection handling. Prompts only; no direct CRM connection. - [WeKnora CLI](https://hebbmind.com/ja/cli/tencent-cli.md): [CLI] Official CLI for Tencent's open-source knowledge base platform WeKnora: upload documents, manage knowledge bases, run hybrid search and answer questions from them, or serve as a read-only MCP. Needs your own WeKnora deployment and a source build with Go 1.26+. - [persona-customer-support](https://hebbmind.com/ja/skill/persona-customer-support.md): [Skill] Support persona skill for the gws CLI: triages support-labeled Gmail, turns emails into tasks, logs tickets in Google Sheets, escalates urgent issues to Chat and books follow-ups. Needs gws authorized via your own Google Cloud project plus its companion skills; not officially supported by Google. - [Enterprise Search](https://hebbmind.com/ja/plugin/enterprise-search.md): [Plugin] Anthropic's official knowledge work plugin: one question searches your connected chat, email, cloud docs, wiki and project tools at once and returns a sourced answer; can also produce daily or weekly digests. Preset MCP connectors for Slack, Notion, Atlassian, Asana and more, each needing auth. - [Ticket Deflector](https://hebbmind.com/ja/skill/ticket-deflector.md): [Skill] Support for small merchants: reads customer emails, checks orders and refunds in Stripe, PayPal, Square or Shopify, and drafts replies in the owner's voice per your refund policy; can refund via Stripe or Square after explicit approval. Works with pasted emails too. Official from Anthropic. - [customer-escalation](https://hebbmind.com/ja/skill/customer-escalation.md): [Skill] Packages customer issues that need engineering, product or leadership into an escalation brief with scope, repro steps, business impact, asks and deadline, and decides who to escalate to. Support and CRM connectors add context automatically. Part of Anthropic's official customer-support plugin. - [ticket-triage](https://hebbmind.com/ja/skill/ticket-triage.md): [Skill] Triages support tickets: extracts the issue and urgency signals, categorizes and assigns P1 to P4 priority, checks for duplicates or known issues, suggests the team to route to and drafts the first response. Part of Anthropic's official customer-support plugin. - [Customer Health](https://hebbmind.com/ja/skill/customer-health.md): [Skill] Account health checks for customer success managers: pulls CRM, email, calendar and call notes to score relationship, engagement, commercial (renewal and expansion), support and value delivery red/yellow/green, and can prep a QBR agenda. CRM preferred; uploads work. Official from Anthropic. - [Renewal Radar](https://hebbmind.com/ja/skill/renewal-radar.md): [Skill] Lists renewals coming up in the next few months, flags churn risk and expansion opportunities from signals like usage, key contact changes and open complaints, and checks for missing or wrong renewal opportunities in the CRM. Needs a CRM or uploaded contract exports. Official from Anthropic. - [kb-article](https://hebbmind.com/ja/skill/kb-article.md): [Skill] Turns resolved tickets, common questions or workarounds into publish-ready knowledge base articles, structured as how-to guides, troubleshooting, FAQs or known issues, and optimized for search. From Anthropic's official customer-support plugin. - [draft-response](https://hebbmind.com/ja/skill/draft-response.md): [Skill] Drafts customer-facing replies tuned to the situation and relationship: product questions, outage notices, bad news like delays or won't-fix, declined feature requests and billing disputes, with adjustable tone. From Anthropic's official customer-support plugin; review before sending. - [customer-research](https://hebbmind.com/ja/skill/customer-research.md): [Skill] Before replying to a customer, verifies answers across the knowledge base, past tickets, CRM and chat history, grades confidence and cites sources; can also find whether an issue was reported before or what a customer was told. From Anthropic's official customer-support plugin. - [Slack](https://hebbmind.com/ja/plugin/slack.md): [Plugin] Official Slack (Salesforce) plugin in Anthropic's knowledge work marketplace: connects Slack's hosted MCP to search and send messages, read channels and threads, and manage canvases, with commands for channel digests, standup updates and announcements. Needs workspace admin approval. - [Customer Support](https://hebbmind.com/ja/plugin/customer-support.md): [Plugin] Customer support plugin: triages and prioritizes tickets with routing suggestions, drafts customer replies, packages escalations, researches customer issues across sources and turns resolved issues into knowledge base articles. Official from Anthropic. - [Customer Voice](https://hebbmind.com/ja/skill/customer-voice.md): [Skill] Pulls verbatim customer quotes on a topic from call transcripts, meeting notes and emails, tagging each with speaker, account and date, and summarizes recurring themes into voice-of-customer findings for product and marketing. Connect Gong, email or drive, or upload transcripts. By Anthropic. - [Review and Reputation](https://hebbmind.com/ja/skill/review-reputation.md): [Skill] Collects reviews and complaints from Google, Yelp, Facebook and more, groups them by theme with quotes, and drafts replies in the owner's voice that post only after approval; also finds lapsed customers and drafts win-back messages. Official Anthropic small-business plugin. - [Customer Success Manager](https://hebbmind.com/ja/skill/customer-success-manager.md): [Skill] For SaaS customer success teams: three standard-library Python scripts turn customer data into health scores, churn-risk tiers and ranked expansion opportunities, with reproducible results. Needs Python and customer data in the sample JSON format. Part of the claude-skills collection. - [Support Ticket Triage](https://hebbmind.com/ja/skill/support-ticket-triage.md): [Skill] Helps support teams categorize and prioritize tickets, emails or chat logs and suggest next steps; drafts replies, organizes repro steps and reminds you to redact customer data before sharing. Works with exports from Zendesk, Intercom and others or pasted chats; no account or API key needed. - [Himalaya](https://hebbmind.com/ja/cli/himalaya.md): [CLI] Command-line email client supporting IMAP, SMTP, JMAP, Gmail and Microsoft Graph, with multiple accounts and --json output, so agents can check, search, compose and send mail. A first-run wizard auto-detects your mailbox settings. - [Notion Knowledge Capture](https://hebbmind.com/ja/skill/notion-knowledge-capture.md): [Skill] Turns conversations and notes into structured Notion pages such as team wikis, how-to guides, decision records and FAQs, linked to related pages. From OpenAI's official plugin repo (developer: Notion); needs the Notion MCP. - [Outlook Email](https://hebbmind.com/ja/plugin/outlook-email.md): [Plugin] OpenAI's official Codex plugin for Outlook mail: triages your inbox, summarizes threads, extracts action items, and drafts replies or forwards, for people who handle heavy email loads. Requires Codex with a ChatGPT sign-in and an authorized Microsoft account. - [Gmail](https://hebbmind.com/ja/plugin/gmail.md): [Plugin] OpenAI's official Codex plugin that uses the Gmail connector to search mail, read threads, draft replies and tidy your inbox. The plugin bundles no extra skills; authorize your Google account in Codex. - [wacli](https://hebbmind.com/ja/cli/wacli.md): [CLI] WhatsApp CLI: pair as a linked device, sync messages to local SQLite, search offline, send text and files, and manage groups, with --json output for agents. Built on the unofficial WhatsApp Web protocol. - [Freshservice CLI (Printing Press)](https://hebbmind.com/ja/cli/freshservice.md): [CLI] Unofficial Freshservice CLI built with Printing Press: lets AI check an IT agent's queue, flag tickets near SLA breach, search tickets and the knowledge base, gauge team workload, spot recurring issues and KB gaps, and manage changes and assets. Needs a Freshservice account and API key. - [Gorgias CLI (Printing Press)](https://hebbmind.com/ja/cli/gorgias.md): [CLI] Unofficial Gorgias CLI built with Printing Press for e-commerce support: lets AI list, reply to and update tickets, look up customers, find stale or incomplete tickets, and sync data locally for full-text search and SQL. Includes a skill and MCP server. Needs a Gorgias account and API key. - [Intercom CLI (Printing Press)](https://hebbmind.com/ja/cli/intercom.md): [CLI] Unofficial Intercom CLI built with Printing Press, covering the full REST API: sync conversations and contacts for offline search, bulk-tag conversations about one incident, see customer overviews and SLA reports, and pull or push help articles. US, EU and AU regions; needs an access token. - [Slack MCP Server](https://hebbmind.com/ja/mcp/slack-mcp-server.md): [MCP] Community-maintained Slack MCP: reads channel, DM and thread history, searches messages and fetches unread messages; write actions like posting are off by default and must be enabled explicitly. Works with user OAuth or bot tokens over stdio, SSE or HTTP. - [Telegram MCP](https://hebbmind.com/ja/mcp/telegram-mcp.md): [MCP] Uses Telethon to operate Telegram as your personal account: search, send and receive messages, schedule sends, and manage contacts, groups and channels across 80+ tools, with an optional read-only mode. Needs a Telegram API ID and runs locally as a service. - [Atlassian MCP](https://hebbmind.com/ja/plugin/atlassian-mcp-server.md): [Plugin] Atlassian's official plugin: connects the cloud Atlassian MCP to search and create Jira issues, read and write Confluence pages and manage sprints, with skills that turn meeting notes into tasks and generate status reports. Needs an Atlassian Cloud account with OAuth or an API token. - [Atlassian MCP Server](https://hebbmind.com/ja/mcp/atlassian-mcp-server.md): [MCP] Atlassian's official hosted remote MCP: access Jira, Confluence, JSM, Bitbucket, Loom and more with OAuth or an API token. Works with Atlassian Cloud sites only. - [Salesforce Service Engagement](https://hebbmind.com/ja/plugin/service-engagement.md): [Plugin] Salesforce's official plugin that helps service admins configure Service Cloud web chat, messaging, WhatsApp and Email-to-Case channels, connect Agentforce service agents to them and set up handoff to humans. Needs Salesforce org admin rights, a logged-in Salesforce CLI (sf) and Python. - [service-omni-channel-setup-coordinate](https://hebbmind.com/ja/skill/service-omni-channel-setup-coordinate.md): [Skill] Salesforce's official skill that sets up Service Cloud Omni-Channel routing from the CLI instead of Setup clicks: agent and supervisor users, queues, presence statuses, permissions and routing flows. Read-only preview; writes only to sandbox, trial or dev orgs. Needs Service Cloud, sf and jq. - [LINE Bot MCP Server](https://hebbmind.com/ja/mcp/line-bot-mcp-server.md): [MCP] Official from LINE: connects to a LINE Official Account through the Messaging API to push or broadcast text and Flex messages, manage rich menus, and look up followers and user profiles. Needs a channel access token; currently in preview. - [Discord MCP](https://hebbmind.com/ja/mcp/discord-mcp.md): [MCP] Lets agents send and read channel messages and DMs through your own Discord bot, and manage channels, roles, member timeouts and scheduled events, useful for running a community or player support on Discord. Create a bot in the Discord Developer Portal for a token; needs Docker. - [MCP Teams Server](https://hebbmind.com/ja/mcp/mcp-teams-server.md): [MCP] Microsoft Teams MCP open-sourced by Inditex: read messages in a set channel, start threads, reply and @mention members, and list members. Requires an Azure app registration and a Teams bot (usually with IT admin help); runs via Docker or Python 3.12 with uv. - [GTM Agents: Customer Success](https://hebbmind.com/ja/plugin/customer-success.md): [Plugin] Customer success plugin from gtm-agents: three commands with subagents for account health monitoring, adoption plans and escalation playbooks, plus skills for risk scoring, executive business reviews (EBRs) and feedback loops. Prompt-only; bring your own usage, ticket and NPS data. - [GTM Agents: Renewal Orchestration](https://hebbmind.com/ja/plugin/renewal-orchestration.md): [Plugin] Renewal management plugin for customer success and account managers: segment-based renewal forecasts with upside and downside scenarios, save plays and escalation paths for at-risk accounts, and post-renewal retrospectives. Prompt-based; you supply contract values, usage and other data. - [GTM Agents: Voice of Customer](https://hebbmind.com/ja/plugin/voice-of-customer.md): [Plugin] Voice of customer plugin: organizes tickets, interviews, surveys and community feedback into one taxonomy, estimates revenue and churn impact by theme, produces insight briefs for leadership or product, and tracks feedback loops and advocacy programs. No code; supply your own feedback data. - [mcp-email-server](https://hebbmind.com/ja/mcp/mcp-email-server.md): [MCP] Lets agents read, search, organize and send email over IMAP/SMTP with any provider that supports them, across multiple accounts, with a local web UI for setup. Needs your email password or app password. - [ServiceNow MCP Server](https://hebbmind.com/ja/mcp/servicenow-mcp.md): [MCP] Lets agents create, update and resolve incidents in ServiceNow, manage the service catalog, change requests and knowledge articles, and load only the tools each role needs. Needs a ServiceNow account and Python 3.11+ (from source); community-maintained, last updated Oct 2025. - [Salesforce MCP Server](https://hebbmind.com/ja/mcp/mcp-server-salesforce.md): [MCP] Community-run local Salesforce MCP: query, summarize and update accounts, opportunities and cases in plain language and search across objects; admins can also create custom objects and fields and edit Apex. Needs Salesforce login and security token (or a Connected App) and Node.js 22+. - [Spark CLI Skills](https://hebbmind.com/ja/skill/spark-cli-skills.md): [Skill] Official Spark mail skills: agents read mail, calendar, contacts and teams, with flows for morning briefs, inbox zero, meeting prep, follow-ups and weekly reports. Needs Spark desktop on macOS or Windows with the CLI enabled; set read-only, organize or send access per account. - [Salesforce Hosted MCP Servers](https://hebbmind.com/ja/mcp/mcp-hosted.md): [MCP] Salesforce's official hosted MCP servers: after an admin enables them in Setup with an OAuth external client app, agents can query and update CRM records and run Flows under the user's permissions. Needs Enterprise Edition or higher, or a free Developer Edition org. Repo holds docs and Q&A. - [Zendesk MCP Server](https://hebbmind.com/ja/mcp/zendesk-mcp-server.md): [MCP] Lets agents view, create and update Zendesk tickets and comments, read Help Center articles as a knowledge base, and use built-in prompts for ticket analysis and reply drafting. Each support rep signs in with OAuth after an admin registers an OAuth client. Install from source. - [Twilio MCP](https://hebbmind.com/ja/mcp/twilio-labs-mcp.md): [MCP] From Twilio Labs: exposes Twilio's public APIs (SMS, voice, phone numbers, Serverless and more) as MCP tools generated from its OpenAPI specs, with filtering by service or tag. Needs a Twilio API key; marked as a proof of concept. - [Zendesk CLI (ZCLI)](https://hebbmind.com/ja/cli/zcli.md): [CLI] Zendesk's official CLI: preview, import and publish Help Center themes locally, and create, package and deploy Zendesk apps such as ticket sidebar apps. Needs a Zendesk account, Node.js 20.17+ and yarn, some HTML/CSS for themes; run zcli login first. - [Discourse MCP](https://hebbmind.com/ja/mcp/discourse-mcp.md): [MCP] Discourse's official MCP: lets agents search and read forum topics and posts and view categories and users. Read-only by default and no account needed for public forums; posting and replying require a site API key and the --allow_writes flag. Needs Node.js 24+. Next page: https://hebbmind.com/ja/tools.md?page=2&profession=support