도구

Before replying to a customer, verifies answers across the knowledge base, past tickets, CRM and chat history, grades confidence and cites sources; can also find whether an issue was reported before or what a customer was told. From Anthropic's official customer-support plugin.

Answers employee policy questions in plain language, such as PTO, benefits, expenses, travel and remote work, with sources cited. Paste the handbook into the chat, or connect Notion, Confluence or another knowledge base to search automatically, cutting repeat HR questions. Official from Anthropic.

Account health checks for customer success managers: pulls CRM, email, calendar and call notes to score relationship, engagement, commercial (renewal and expansion), support and value delivery red/yellow/green, and can prep a QBR agenda. CRM preferred; uploads work. Official from Anthropic.

Triages support tickets: extracts the issue and urgency signals, categorizes and assigns P1 to P4 priority, checks for duplicates or known issues, suggests the team to route to and drafts the first response. Part of Anthropic's official customer-support plugin.

Support for small merchants: reads customer emails, checks orders and refunds in Stripe, PayPal, Square or Shopify, and drafts replies in the owner's voice per your refund policy; can refund via Stripe or Square after explicit approval. Works with pasted emails too. Official from Anthropic.

Drafts customer-facing replies tuned to the situation and relationship: product questions, outage notices, bad news like delays or won't-fix, declined feature requests and billing disputes, with adjustable tone. From Anthropic's official customer-support plugin; review before sending.

Collects reviews and complaints from Google, Yelp, Facebook and more, groups them by theme with quotes, and drafts replies in the owner's voice that post only after approval; also finds lapsed customers and drafts win-back messages. Official Anthropic small-business plugin.

Adds a searchable, copyable text layer to scanned PDFs, with automatic deskew, rotation and size optimization, outputting PDF/A by default. Built on Tesseract, supports 100+ languages and runs fully locally.

Runs the cognee memory engine as an MCP server whose remember, recall and forget tools write documents and conversations into a knowledge graph and vector store for cross-session retrieval. Start it with Docker or uv first; needs an LLM API key by default, or connect to Cognee Cloud.

Office command-line tool built for AI agents: a single binary that creates, reads and edits Word, Excel and PowerPoint files without Office installed, and renders them to HTML or PNG so agents can check the layout.

Fast vulnerability scanner driven by YAML templates: uses a community template library to detect known vulnerabilities over HTTP, DNS, TCP, SSL and more, supports custom templates and plugs into CI/CD. Use only on targets you're authorized to test.

Writes conversations and business data into Graphiti's temporal knowledge graph so agents can retrieve long-term memory by entity, fact and time. Open source from Zep; start FalkorDB or Neo4j and the server with Docker first, and configure an LLM API key.

Skill collection for the gws CLI: one skill per Workspace API plus recipes for common Gmail, Drive, Docs, Calendar and Sheets workflows. Install gws and authorize your Google account first; not an officially supported Google product.

Generates zero-dependency, animated HTML slide decks: previews several visual styles to choose from first, and can convert PowerPoint decks to web slides. Made for non-designers who don't write CSS.

One CLI for Gmail, Drive, Calendar, Docs, Sheets and other Google Workspace APIs, with commands generated from the Discovery service, JSON output and 100+ Agent Skills. From the googleworkspace org but not officially supported; needs OAuth via a Google Cloud project.

Executive assistant persona skill for the gws CLI: prepares daily briefings, meeting prep and weekly digests, triages the Gmail inbox, checks conflicts before scheduling and drafts replies. Needs gws authorized via your own Google Cloud project, plus the Gmail, Calendar, Drive and Chat skills.

Google Classroom skill for the gws CLI: lets agents create and manage courses, maintain rosters and send invites, and post assignments, materials and announcements, so teachers can set up classes in bulk. Needs gws with OAuth via a Google Cloud project; not officially supported by Google.

Support persona skill for the gws CLI: triages support-labeled Gmail, turns emails into tasks, logs tickets in Google Sheets, escalates urgent issues to Chat and books follow-ups. Needs gws authorized via your own Google Cloud project plus its companion skills; not officially supported by Google.

Built-in gws CLI skill: lets agents create Google Forms, add or edit questions in bulk, publish and read responses, handy for sign-ups, surveys and class feedback. Needs gws with a Google account authorized via your own Google Cloud project; not an officially supported Google product.

HR coordinator persona skill for the gws CLI: schedules onboarding sessions in Calendar, uploads onboarding docs to shared Drive, announces new hires in Chat, and turns email requests into tasks and bulk notices. Needs gws with OAuth via a Google Cloud project; not officially supported by Google.

Turns websites and Electron desktop apps into deterministic CLIs, with built-in adapters for Reddit, Hacker News, Bilibili, Zhihu, Xiaohongshu and more, and lets agents operate any page through your signed-in Chrome. Needs its companion browser extension.

Detects hardcoded passwords, API keys and tokens in Git repos, files and stdin, and can run as a pre-commit hook or GitHub Action to block leaks. Now feature-frozen with security fixes only, as the author has moved on to Betterleaks.

Generates single-file HTML slide decks with horizontal paging and two built-in visual systems (editorial magazine and Swiss International style), plus presenter mode with speaker notes. Can also make slide illustrations and covers for various platforms. By Guizang.

For SaaS customer success teams: three standard-library Python scripts turn customer data into health scores, churn-risk tiers and ranked expansion opportunities, with reproducible results. Needs Python and customer data in the sample JSON format. Part of the claude-skills collection.