도구

Support persona skill for the gws CLI: triages support-labeled Gmail, turns emails into tasks, logs tickets in Google Sheets, escalates urgent issues to Chat and books follow-ups. Needs gws authorized via your own Google Cloud project plus its companion skills; not officially supported by Google.

Unofficial Freshservice CLI built with Printing Press: lets AI check an IT agent's queue, flag tickets near SLA breach, search tickets and the knowledge base, gauge team workload, spot recurring issues and KB gaps, and manage changes and assets. Needs a Freshservice account and API key.

Lets agents create, update and resolve incidents in ServiceNow, manage the service catalog, change requests and knowledge articles, and load only the tools each role needs. Needs a ServiceNow account and Python 3.11+ (from source); community-maintained, last updated Oct 2025.

Teamwork.com's official MCP: query and update projects, tasks, milestones and time logs in plain language, and handle Desk support tickets and Spaces wiki pages, with role-based tool sets (e.g. project manager, support). Needs a Teamwork.com account with AI/MCP enabled by an admin.