Operations

Operations Plugin

A business operations plugin primarily designed for Cowork, Anthropic's agentic desktop application — though it also works in Claude Code. Helps with vendor management, process documentation, change management, capacity planning, compliance tracking, and resource planning. Works with any ops team — standalone with your input, supercharged when you connect your ITSM, project tracker, and other tools.

Installation

claude plugin marketplace add anthropics/knowledge-work-plugins
claude plugin install operations@knowledge-work-plugins

Commands

Explicit workflows you invoke with a slash command:

Command	Description
/vendor-review	Evaluate a vendor — cost analysis, risk assessment, contract summary, and renewal recommendation
/process-doc	Document a business process — flowcharts, RACI matrices, SOPs, and runbooks
/change-request	Create a change management request — impact analysis, rollback plan, approval routing
/capacity-plan	Plan resource capacity — workload analysis, headcount modeling, utilization forecasting
/status-report	Generate a status report — project updates, KPIs, risks, and action items for leadership
/runbook	Create or update an operational runbook — step-by-step procedures for recurring tasks

All commands work standalone (provide context and details) and get supercharged with MCP connectors.

Skills

Domain knowledge Claude uses automatically when relevant:

Skill	Description
vendor-management	Evaluate, compare, and manage vendor relationships — contracts, performance, risk
process-optimization	Analyze and improve business processes — identify bottlenecks, reduce waste, streamline workflows
change-management	Plan and execute organizational or technical changes — communication, training, adoption
risk-assessment	Identify, assess, and mitigate operational risks — risk registers, impact analysis, controls
compliance-tracking	Track compliance requirements — audits, certifications, regulatory deadlines, policy adherence
resource-planning	Plan and optimize resource allocation — capacity, utilization, forecasting, budget

Example Workflows

Evaluating a Vendor

/vendor-review

Provide the vendor name, contract details, or upload a proposal. Get a structured evaluation with cost analysis, risk flags, and a recommendation.

Documenting a Process

/process-doc employee offboarding

Describe the process or walk me through it. Get a complete SOP with flowchart, RACI matrix, and step-by-step procedures.

Submitting a Change Request

/change-request

Describe the change. Get an impact analysis, risk assessment, rollback plan, and communication template ready for approval.

Planning Capacity

/capacity-plan

Upload team data or describe your resources. Get utilization analysis, bottleneck identification, and headcount recommendations.

Leadership Status Report

/status-report

I'll pull updates from your connected tools (or ask you for input) and generate a polished status report with KPIs, risks, and next steps.

Creating a Runbook

/runbook monthly close process

Walk me through the process once. I'll document it as a repeatable runbook with checklists, troubleshooting, and escalation paths.

Standalone + Supercharged

Every command and skill works without any integrations:

What You Can Do	Standalone	Supercharged With
Vendor reviews	Provide details, upload proposals	Procurement, Knowledge base
Process documentation	Describe the process	Knowledge base (existing docs)
Change requests	Describe the change	ITSM, Project tracker
Capacity planning	Upload data, describe team	Project tracker (workload data)
Status reports	Provide updates manually	Project tracker, Chat, Calendar
Runbooks	Walk through the process	Knowledge base, ITSM

MCP Integrations

If you see unfamiliar placeholders or need to check which tools are connected, see CONNECTORS.md.

Connect your tools for a richer experience:

Category	Examples	What It Enables
ITSM	ServiceNow, Zendesk	Ticket management, change requests, incident tracking
Project tracker	Asana, Jira, monday.com	Project status, resource allocation, task tracking
Knowledge base	Notion, Confluence	Process docs, runbooks, policies
Chat	Slack, Teams	Team coordination, approvals, status updates
Calendar	Google Calendar, Microsoft 365	Meeting scheduling, deadline tracking
Email	Gmail, Microsoft 365	Vendor communications, approvals

See CONNECTORS.md for the full list of supported integrations.

Settings

Create a local settings file at operations/.claude/settings.local.json to personalize:

{
  "company": "Your Company",
  "team": "Operations",
  "reportingCadence": "weekly",
  "approvalChain": ["Manager", "Director", "VP"],
  "complianceFrameworks": ["SOC 2", "ISO 27001"],
  "fiscalYearStart": "January"
}

The plugin will ask you for this information interactively if it's not configured.