# Tools

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Resources for QA or ML / AI or Data engineering or Customer support: 373 items.

> - QA: Functional testing, test automation and quality assurance.
> - ML / AI: Model training, evaluation and LLM application development.
> - Data engineering: Data pipelines, warehouse modeling, ETL and data quality.
> - Customer support: Tickets, customer questions, knowledge-base upkeep and service quality.

- [customer-escalation](https://hebbmind.com/ru/skill/customer-escalation.md): [Skill] Packages customer issues that need engineering, product or leadership into an escalation brief with scope, repro steps, business impact, asks and deadline, and decides who to escalate to. Support and CRM connectors add context automatically. Part of Anthropic's official customer-support plugin.
- [Renewal Radar](https://hebbmind.com/ru/skill/renewal-radar.md): [Skill] Lists renewals coming up in the next few months, flags churn risk and expansion opportunities from signals like usage, key contact changes and open complaints, and checks for missing or wrong renewal opportunities in the CRM. Needs a CRM or uploaded contract exports. Official from Anthropic.
- [Customer Health](https://hebbmind.com/ru/skill/customer-health.md): [Skill] Account health checks for customer success managers: pulls CRM, email, calendar and call notes to score relationship, engagement, commercial (renewal and expansion), support and value delivery red/yellow/green, and can prep a QBR agenda. CRM preferred; uploads work. Official from Anthropic.
- [Customer Voice](https://hebbmind.com/ru/skill/customer-voice.md): [Skill] Pulls verbatim customer quotes on a topic from call transcripts, meeting notes and emails, tagging each with speaker, account and date, and summarizes recurring themes into voice-of-customer findings for product and marketing. Connect Gong, email or drive, or upload transcripts. By Anthropic.
- [customer-research](https://hebbmind.com/ru/skill/customer-research.md): [Skill] Before replying to a customer, verifies answers across the knowledge base, past tickets, CRM and chat history, grades confidence and cites sources; can also find whether an issue was reported before or what a customer was told. From Anthropic's official customer-support plugin.
- [Slack](https://hebbmind.com/ru/plugin/slack.md): [Plugin] Official Slack (Salesforce) plugin in Anthropic's knowledge work marketplace: connects Slack's hosted MCP to search and send messages, read channels and threads, and manage canvases, with commands for channel digests, standup updates and announcements. Needs workspace admin approval.
- [ticket-triage](https://hebbmind.com/ru/skill/ticket-triage.md): [Skill] Triages support tickets: extracts the issue and urgency signals, categorizes and assigns P1 to P4 priority, checks for duplicates or known issues, suggests the team to route to and drafts the first response. Part of Anthropic's official customer-support plugin.
- [Enterprise Search](https://hebbmind.com/ru/plugin/enterprise-search.md): [Plugin] Anthropic's official knowledge work plugin: one question searches your connected chat, email, cloud docs, wiki and project tools at once and returns a sourced answer; can also produce daily or weekly digests. Preset MCP connectors for Slack, Notion, Atlassian, Asana and more, each needing auth.
- [Ticket Deflector](https://hebbmind.com/ru/skill/ticket-deflector.md): [Skill] Support for small merchants: reads customer emails, checks orders and refunds in Stripe, PayPal, Square or Shopify, and drafts replies in the owner's voice per your refund policy; can refund via Stripe or Square after explicit approval. Works with pasted emails too. Official from Anthropic.
- [kb-article](https://hebbmind.com/ru/skill/kb-article.md): [Skill] Turns resolved tickets, common questions or workarounds into publish-ready knowledge base articles, structured as how-to guides, troubleshooting, FAQs or known issues, and optimized for search. From Anthropic's official customer-support plugin.
- [Data](https://hebbmind.com/ru/plugin/data.md): [Plugin] Data analysis plugin: writes queries in each SQL dialect, explores datasets, runs statistical tests, charts with Python and builds interactive HTML dashboards, then reviews methods and conclusions before sharing. Connects to Snowflake, BigQuery and other warehouses. Official from Anthropic.
- [draft-response](https://hebbmind.com/ru/skill/draft-response.md): [Skill] Drafts customer-facing replies tuned to the situation and relationship: product questions, outage notices, bad news like delays or won't-fix, declined feature requests and billing disputes, with adjustable tone. From Anthropic's official customer-support plugin; review before sending.
- [Web Design Guidelines](https://hebbmind.com/ru/skill/web-design-guidelines.md): [Skill] Reviews UI code against Vercel's Web Interface Guidelines, covering accessibility, focus, forms, animation, typography, dark mode and more, listing issues as file:line. Fetches the latest rules before each review. Maintained by Vercel.
- [Cognee MCP](https://hebbmind.com/ru/mcp/cognee-mcp.md): [MCP] Runs the cognee memory engine as an MCP server whose remember, recall and forget tools write documents and conversations into a knowledge graph and vector store for cross-session retrieval. Start it with Docker or uv first; needs an LLM API key by default, or connect to Cognee Cloud.
- [Graphiti MCP Server](https://hebbmind.com/ru/mcp/getzep-mcp-server.md): [MCP] Writes conversations and business data into Graphiti's temporal knowledge graph so agents can retrieve long-term memory by entity, fact and time. Open source from Zep; start FalkorDB or Neo4j and the server with Docker first, and configure an LLM API key.
- [Grafana k6](https://hebbmind.com/ru/cli/k6.md): [CLI] Grafana's load and performance testing tool: write test scripts in JavaScript covering HTTP, WebSocket, gRPC and browsers, set threshold assertions and run them in CI.
- [persona-customer-support](https://hebbmind.com/ru/skill/persona-customer-support.md): [Skill] Support persona skill for the gws CLI: triages support-labeled Gmail, turns emails into tasks, logs tickets in Google Sheets, escalates urgent issues to Chat and books follow-ups. Needs gws authorized via your own Google Cloud project plus its companion skills; not officially supported by Google.
- [Lighthouse](https://hebbmind.com/ru/cli/lighthouse.md): [CLI] Official web auditing tool from the Google Chrome team: score pages on performance, accessibility, best practices and SEO from the command line and get HTML, JSON or CSV reports, so agents can iterate on a page. Needs Node 22+ and Chrome.
- [Customer Success Manager](https://hebbmind.com/ru/skill/customer-success-manager.md): [Skill] For SaaS customer success teams: three standard-library Python scripts turn customer data into health scores, churn-risk tiers and ranked expansion opportunities, with reproducible results. Needs Python and customer data in the sample JSON format. Part of the claude-skills collection.
- [promptfoo](https://hebbmind.com/ru/cli/promptfoo.md): [CLI] CLI and library for evaluating and red-teaming LLM apps: compare prompts and model outputs in bulk, scan for security vulnerabilities and plug into CI/CD, with evals running locally. Now part of OpenAI and still open source under MIT.
- [Awesome Claude Code Subagents](https://hebbmind.com/ru/plugin/awesome-claude-code-subagents.md): [Plugin] 160+ specialized Claude Code subagents, packaged as plugins in 10 categories such as core development, languages, infrastructure, testing and security, and data and AI, so you install only what you need.
- [Google Agent Skills](https://hebbmind.com/ru/skill/google-google-skills.md): [Skill] Google's official skill library, focused on Google Cloud: 100+ skills for gcloud, Cloud Run, GKE, BigQuery, IAM, monitoring and logging, and the Well-Architected Framework, plus Ads and Analytics.
- [BigQuery Basics](https://hebbmind.com/ru/skill/bigquery-basics.md): [Skill] Manages BigQuery datasets, tables and jobs with the bq and gcloud CLIs, runs SQL queries and loads data, with references for client libraries, MCP and Terraform. Google's official skill; requires a Google Cloud project.
- [Google Skills](https://hebbmind.com/ru/plugin/google-skills.md): [Plugin] Google's official skill library and plugin marketplace: nearly 150 skills focused on Google Cloud (GKE, BigQuery, Cloud Run, IAM and more), plus 17 product plugins pairing skills with MCP for Cloud SQL, Spanner, AlloyDB, BigQuery, GCS and others.
- [VHS](https://hebbmind.com/ru/cli/vhs.md): [CLI] Scripts terminal sessions in .tape files and records them to GIF, MP4 or WebM, great for CLI demos and docs; text snapshot output also enables terminal integration tests. By Charm; requires ttyd and ffmpeg.
- [FunASR](https://hebbmind.com/ru/cli/funasr.md): [CLI] Industrial-grade open-source speech recognition toolkit from Alibaba's ModelScope, with an agent-friendly funasr command that turns audio into text, JSON or SRT subtitles in one step, with speaker diarization and timestamps. Strong on Chinese. Requires PyTorch.
- [olmOCR](https://hebbmind.com/ru/cli/olmocr.md): [CLI] AI2's tool for converting PDFs and scans to Markdown with a vision LLM, handling equations, tables, handwriting and multi-column layouts, suited to bulk digitizing papers and archives. Local runs need an NVIDIA GPU with 12GB+ VRAM; otherwise use a paid OpenAI-compatible remote endpoint.
- [Hurl](https://hebbmind.com/ru/cli/hurl.md): [CLI] Define and run chains of HTTP requests in plain text files, capture variables and assert on status codes, headers and JSONPath or XPath results, for both fetching data and API testing in CI. Open source from Orange.
- [Browser Harness](https://hebbmind.com/ru/cli/browser-harness.md): [CLI] Browser control from the browser-use team: an editable CDP connection lets agents drive the Chrome you are already using, writing missing helper functions as they go and keeping them for reuse. Also offers an MCP server. Allow remote debugging in Chrome on first use.
- [ARIS (Auto-claude-code-research-in-sleep)](https://hebbmind.com/ru/skill/auto-claude-code-research-in-sleep.md): [Skill] Lets Claude Code push ML research forward unattended: literature review, topic selection, experiment deployment, cross-model review loops and paper writing through rebuttal, in 80+ skills. Codex acts as the independent reviewer by default; other model pairings work too.
- [Agent Skills for Context Engineering](https://hebbmind.com/ru/plugin/agent-skills-for-context-engineering.md): [Plugin] Context and harness engineering skills covering context compression and optimization, multi-agent architectures, memory systems, tool design and LLM-as-judge evaluation, activated automatically by task. Aimed at building production-grade agent systems.
- [Agent Skills for Context Engineering](https://hebbmind.com/ru/skill/agent-skills-for-context-engineering.md): [Skill] Context and harness engineering skills: context fundamentals, degradation diagnosis and compression, multi-agent architectures, memory systems, tool design, LLM-as-judge evaluation and self-improvement loops. Focused on principles and design patterns, not tied to any agent platform.
- [DataX](https://hebbmind.com/ru/cli/datax.md): [CLI] Alibaba's open-source offline data sync tool: JSON job configs batch-sync between heterogeneous sources like MySQL, Oracle, PostgreSQL, Hive, HDFS and MaxCompute, run with python datax.py. Needs JDK 1.8+ and Python; download and unpack the official toolkit.
- [Support Ticket Triage](https://hebbmind.com/ru/skill/support-ticket-triage.md): [Skill] Helps support teams categorize and prioritize tickets, emails or chat logs and suggest next steps; drafts replies, organizes repro steps and reminds you to redact customer data before sharing. Works with exports from Zendesk, Intercom and others or pasted chats; no account or API key needed.
- [Maestro MCP](https://hebbmind.com/ru/mcp/mobile-dev-inc-mcp.md): [MCP] MCP built into the CLI of the Maestro mobile UI testing framework (maestro mcp): lets agents view the screen, tap, scroll and assert on iOS/Android simulators, Android devices or Chromium, and write and run YAML end-to-end flows. Needs the Maestro CLI and Java 17+. Official.
- [Maestro](https://hebbmind.com/ru/cli/maestro.md): [CLI] Write end-to-end UI tests for Android, iOS and web apps in YAML. The CLI includes an MCP server (maestro mcp) so coding agents can tap, assert and generate tests on simulators. Requires Java 17+.
- [ms-swift](https://hebbmind.com/ru/cli/ms-swift.md): [CLI] ModelScope's official training framework for LLMs and multimodal models: the swift command covers pretraining, fine-tuning, RL, inference, evaluation, quantization and deployment for 600+ text and 400+ multimodal models, with Megatron parallelism and a web UI. Usually needs a GPU.
- [DVC](https://hebbmind.com/ru/cli/dvc.md): [CLI] Version datasets and models the way Git versions code: data lives in remote storage like S3 or GCS while versions are tracked in your Git repo. Also offers reproducible pipelines and local experiment tracking, rerunning only the steps affected by a change.
- [monolith](https://hebbmind.com/ru/cli/monolith.md): [CLI] Bundles a whole web page with its CSS, images, fonts and scripts into a single HTML file that opens offline exactly as it looked, good for archiving pages or handing them to an agent for offline analysis. It does not run JavaScript, so pre-render dynamic pages with a headless browser.
- [F5-TTS](https://hebbmind.com/ru/cli/f5-tts.md): [CLI] Open-source zero-shot TTS via f5-tts_infer-cli: from a few seconds of reference audio it reads Chinese or English text in the same voice, handy for lessons and videos. Needs Python, PyTorch and FFmpeg, ideally a GPU. Pretrained models are non-commercial; get consent before cloning a voice.
- [Prompt Master](https://hebbmind.com/ru/skill/prompt-master.md): [Skill] Writes precise prompts for a specific AI tool: identifies the target tool, extracts your intent, asks at most three questions if details are missing, then outputs a lean, paste-ready prompt. Covers dozens of tools including ChatGPT, Claude Code, Cursor, Midjourney and Sora.
- [Skill Seekers](https://hebbmind.com/ru/cli/skill-seekers.md): [CLI] Turns 18 kinds of sources, including doc sites, GitHub repos, PDFs and videos, into skill packages for Claude and other platforms, or exports RAG chunks and vector store data. Optional MCP server, and it can call a local agent like Claude Code to enrich content. Needs Python 3.10+.
- [Playwright CLI](https://hebbmind.com/ru/cli/playwright-cli.md): [CLI] Microsoft Playwright's official browser CLI for coding agents: open pages, click and type, take screenshots and manage sessions, and install the companion skills in one step. Uses fewer tokens than Playwright MCP. Needs Node.js 18+.
- [Playwright CLI](https://hebbmind.com/ru/skill/playwright-cli.md): [Skill] Companion skill for the official Playwright CLI: short commands to open pages, click and fill forms, take snapshots and screenshots, and write and debug Playwright tests, using less context than the MCP approach. Maintained by Microsoft; needs Node.js.
- [Localization Review](https://hebbmind.com/ru/skill/localization-review.md): [Skill] FormatJS's official localization review skill for software translators: read-only checks of UI strings and translations for ICU syntax, placeholders, terminology consistency and locale formats for dates, numbers and currency, listing issues with evidence and minimal fixes. Never edits files.
- [Apify MCP Server](https://hebbmind.com/ru/mcp/apify-mcp-server.md): [MCP] Lets agents call thousands of ready-made scrapers and automation Actors from Apify Store to pull data from social media, search engines, maps, e-commerce sites and more. Maintained by Apify; needs an Apify account (OAuth) or API token.
- [AI Research Skills](https://hebbmind.com/ru/plugin/ai-research-skills.md): [Plugin] Plugin marketplace for AI research with nearly 100 skills in 23 categories, from ideation, fine-tuning and post-training to distributed training, inference serving, evaluation and paper writing, coordinated end to end by the autoresearch skill.
- [AI Research Skills](https://hebbmind.com/ru/skill/ai-research-skills.md): [Skill] Nearly 100 skills spanning the AI research workflow: ideation and literature review, fine-tuning and post-training, distributed training, inference serving, evaluation, interpretability and paper writing, tied together by an autoresearch orchestration skill.
- [dbt](https://hebbmind.com/ru/cli/dbt.md): [CLI] Command-line framework for warehouse modeling and ELT transformations: write models in SQL and let dbt handle dependencies, data tests and documentation. v2 is rewritten in Rust as a single binary. Maintained by dbt Labs; needs a data warehouse connection.
- [pgcli](https://hebbmind.com/ru/cli/pgcli.md): [CLI] PostgreSQL command-line client with smart autocompletion and syntax highlighting. Compatible with psql environment variables, and -c runs a statement and exits, so agents can query databases non-interactively.

Next page: https://hebbmind.com/ru/tools.md?page=4&profession=qa%2Calgorithm%2Cdata-engineering%2Csupport
