Инструменты

Synthesizes user feedback from interview notes, surveys and support tickets into themes ranked by frequency and impact, and outputs structured insights and roadmap recommendations. Can pull data from knowledge bases or meeting transcripts. From Anthropic's official product-management plugin.

Product management plugin: writes PRDs from a problem statement, plans and updates roadmaps, generates stakeholder updates, synthesizes user research, and runs competitive analysis and metrics reviews. Official from Anthropic.

Account health checks for customer success managers: pulls CRM, email, calendar and call notes to score relationship, engagement, commercial (renewal and expansion), support and value delivery red/yellow/green, and can prep a QBR agenda. CRM preferred; uploads work. Official from Anthropic.

Before replying to a customer, verifies answers across the knowledge base, past tickets, CRM and chat history, grades confidence and cites sources; can also find whether an issue was reported before or what a customer was told. From Anthropic's official customer-support plugin.

Packages customer issues that need engineering, product or leadership into an escalation brief with scope, repro steps, business impact, asks and deadline, and decides who to escalate to. Support and CRM connectors add context automatically. Part of Anthropic's official customer-support plugin.

Competitive analysis skill from Anthropic's official marketing plugin: researches competitor websites, pricing, recent news and content strategy, compares positioning and messaging, and lists content gaps, opportunities and threats; can also produce sales battlecards. Needs web search.

Collects reviews and complaints from Google, Yelp, Facebook and more, groups them by theme with quotes, and drafts replies in the owner's voice that post only after approval; also finds lapsed customers and drafts win-back messages. Official Anthropic small-business plugin.

Turns resolved tickets, common questions or workarounds into publish-ready knowledge base articles, structured as how-to guides, troubleshooting, FAQs or known issues, and optimized for search. From Anthropic's official customer-support plugin.

Support for small merchants: reads customer emails, checks orders and refunds in Stripe, PayPal, Square or Shopify, and drafts replies in the owner's voice per your refund policy; can refund via Stripe or Square after explicit approval. Works with pasted emails too. Official from Anthropic.

Guides you through creating a plugin from scratch or customizing an existing plugin's connectors, skills and settings for your team's tools and workflows, producing an installable plugin package. Maintained by Anthropic; runs in Cowork mode in the Claude desktop app.

Triages support tickets: extracts the issue and urgency signals, categorizes and assigns P1 to P4 priority, checks for duplicates or known issues, suggests the team to route to and drafts the first response. Part of Anthropic's official customer-support plugin.

Lists renewals coming up in the next few months, flags churn risk and expansion opportunities from signals like usage, key contact changes and open complaints, and checks for missing or wrong renewal opportunities in the CRM. Needs a CRM or uploaded contract exports. Official from Anthropic.

Creates, updates or reprioritizes a product roadmap: decides what moves when new work comes in, shifts timelines after dependency slips, or builds a Now/Next/Later view from scratch. Reads existing items from your project management tool when connected. From Anthropic's product-management plugin.

Generates project or team status reports with an executive summary, overall red/yellow/green status, key metrics, risks and open decisions, turning scattered project tool activity into a report for leadership. From Anthropic's official operations plugin.

Official Slack (Salesforce) plugin in Anthropic's knowledge work marketplace: connects Slack's hosted MCP to search and send messages, read channels and threads, and manage canvases, with commands for channel digests, standup updates and announcements. Needs workspace admin approval.

Customer support plugin: triages and prioritizes tickets with routing suggestions, drafts customer replies, packages escalations, researches customer issues across sources and turns resolved issues into knowledge base articles. Official from Anthropic.

Anthropic's official knowledge work plugin: one question searches your connected chat, email, cloud docs, wiki and project tools at once and returns a sourced answer; can also produce daily or weekly digests. Preset MCP connectors for Slack, Notion, Atlassian, Asana and more, each needing auth.

Anthropic's official knowledge work plugin: manages tasks in TASKS.md, remembers colleagues, projects and internal jargon with two-tier memory, and generates a local dashboard. Can sync to-dos with calendar, email and chat tools.

Drafts customer-facing replies tuned to the situation and relationship: product questions, outage notices, bad news like delays or won't-fix, declined feature requests and billing disputes, with adjustable tone. From Anthropic's official customer-support plugin; review before sending.

Data analysis plugin: writes queries in each SQL dialect, explores datasets, runs statistical tests, charts with Python and builds interactive HTML dashboards, then reviews methods and conclusions before sharing. Connects to Snowflake, BigQuery and other warehouses. Official from Anthropic.

Adds a workflow layer to OpenAI's Codex CLI: requirement clarification, plan review, persistent goals, parallel multi-agent teams and tmux session management, with project state in .omx/ and a bundled Codex plugin. Community project; needs a signed-in Codex CLI, macOS or Linux recommended.

Vercel's official deployment skill: checks the git remote, project link and CLI login, then deploys a preview (default) or production via git push or vercel deploy. When login isn't possible in a sandbox, it can create a claimable preview link.

Vercel's guide to React composition patterns: replaces boolean prop sprawl with compound components, lifted state and clean Context interfaces, including React 19 API changes. Useful for refactoring component libraries and reviewing component architecture.

React and Next.js performance rules from Vercel's engineering team: 70 rules ranked by impact covering request waterfalls, bundle size, server performance and re-renders, for writing, reviewing and refactoring. Maintained by Vercel.