# Tools

> Every listed resource, editors’ picks first. The filters below can be combined.

- Search: append `?q=<keywords>` to the URL. Separate several keywords with spaces; all of them must match. Matches name, repository, tags, professions, description and README.
- Filter by type: append `?type=<cli|skill|plugin|mcp>` to the URL.
- Filter by profession: append `?profession=<profession id>` to the URL. Separate several ids with commas; a resource matches when it suits any of them. Ids are listed at https://hebbmind.com/api/v1/professions
- Filter by tag: append `?tag=<tag>` to the URL. Separate several tags with commas; a resource must carry all of them. Tags are listed at https://hebbmind.com/api/v1/tags

Resources for Full-stack / Indie or ML / AI or Customer support, Tagged `zendesk`: 3 items.

> - Full-stack / Indie: General software work: coding-agent workflows, code review, debugging and Git collaboration.
> - ML / AI: Model training, evaluation and LLM application development.
> - Customer support: Tickets, customer questions, knowledge-base upkeep and service quality.

- [Support Ticket Triage](https://hebbmind.com/skill/support-ticket-triage.md): [Skill] Helps support teams categorize and prioritize tickets, emails or chat logs and suggest next steps; drafts replies, organizes repro steps and reminds you to redact customer data before sharing. Works with exports from Zendesk, Intercom and others or pasted chats; no account or API key needed.
- [Zendesk MCP Server](https://hebbmind.com/mcp/zendesk-mcp-server.md): [MCP] Lets agents view, create and update Zendesk tickets and comments, read Help Center articles as a knowledge base, and use built-in prompts for ticket analysis and reply drafting. Each support rep signs in with OAuth after an admin registers an OAuth client. Install from source.
- [Zendesk CLI (ZCLI)](https://hebbmind.com/cli/zcli.md): [CLI] Zendesk's official CLI: preview, import and publish Help Center themes locally, and create, package and deploy Zendesk apps such as ticket sidebar apps. Needs a Zendesk account, Node.js 20.17+ and yarn, some HTML/CSS for themes; run zcli login first.