Tools

Helps support teams categorize and prioritize tickets, emails or chat logs and suggest next steps; drafts replies, organizes repro steps and reminds you to redact customer data before sharing. Works with exports from Zendesk, Intercom and others or pasted chats; no account or API key needed.

Lets agents view, create and update Zendesk tickets and comments, read Help Center articles as a knowledge base, and use built-in prompts for ticket analysis and reply drafting. Each support rep signs in with OAuth after an admin registers an OAuth client. Install from source.

Zendesk's official CLI: preview, import and publish Help Center themes locally, and create, package and deploy Zendesk apps such as ticket sidebar apps. Needs a Zendesk account, Node.js 20.17+ and yarn, some HTML/CSS for themes; run zcli login first.