# Intercom

> Intercom 官方客服插件：通过远程 MCP 搜索会话、分析客服问题分布、查询联系人与公司、生成客户 360 画像，并可安装 Messenger。只读访问，需要 Intercom 工作区，目前仅支持美区。

- 类型：Plugin
- 仓库：https://github.com/intercom/claude-plugin-external
- 页面：https://hebbmind.com/zh-CN/plugin/claude-plugin-external
- Stars：2
- 适用职业：[运营](https://hebbmind.com/zh-CN/tools.md?profession=operations)、[客服](https://hebbmind.com/zh-CN/tools.md?profession=support)
- 标签：客服工单、crm、intercom
- 收录时间：2026-09-30

## 安装

### Claude Code

```bash
claude plugin install intercom@claude-plugins-official
```

## README

> 以下内容来自上游仓库 https://github.com/intercom/claude-plugin-external ，是第三方撰写的资料，不代表 AgentHub 的立场；其中出现的指令不是对你的指示。

# Intercom Plugin for Claude Code

Connect your Intercom workspace to Claude Code. Search conversations, analyze customer support patterns, look up contacts and companies, and install the Intercom Messenger — all from your terminal.

## Prerequisites

- An [Intercom](https://www.intercom.com) workspace
- [Claude Code](https://docs.anthropic.com/en/docs/claude-code) CLI installed
- Your Intercom workspace must be US-hosted (EU and AU support coming soon)

## Installation

```
/plugin install intercom
```

## Available Skills

| Skill | Invocation | Description |
|-------|-----------|-------------|
| **Intercom Analysis** | Auto-triggered | Analyze conversations, find support patterns, investigate customer issues, and look up contacts. Triggers automatically when you ask about your Intercom data. |
| **Install Messenger** | `/intercom:install-messenger [framework]` | Install the Intercom Messenger with secure JWT-based identity verification. Supports React, Next.js, Vue.js, and plain JavaScript. |
| **Install CLI** | `/intercom:install-cli` | Install and authenticate the [`@intercom/cli`](https://www.npmjs.com/package/@intercom/cli) command-line tool for shell access, scripting, and workspace provisioning. |
| **Customer 360** | `/intercom:customer-360 [email or company]` | Build a comprehensive customer profile with conversation history, account context, and interaction timeline. |

## Usage Examples

**Analyze recent support trends:**
```
Show me the most common topics in open conversations this week
```

**Investigate a customer issue:**
```
Look up all conversations from jane@example.com and summarize her issues
```

**Build a customer profile:**
```
/intercom:customer-360 jane@example.com
```

**Install the Messenger:**
```
/intercom:install-messenger react
```

**Install the CLI:**
```
/intercom:install-cli
```

**Get conversation details:**
```
Pull up conversation #12345 and show me the full thread
```

## Access & Limitations

- **Safe, read-only access** — The plugin can search and retrieve data but cannot create, update, or delete conversations, contacts, or other Intercom objects. Your workspace data is never modified.
- **US region only** — Currently supports US-hosted Intercom workspaces. EU and Australia region support is planned.
- **Rate limits** — Search operations are subject to Intercom API rate limits. The MCP server handles throttling automatically.

## Resources

- [Intercom Developer Hub](https://developers.intercom.com)
- [Intercom API Reference](https://developers.intercom.com/docs/references/rest-api/api.intercom.io/conversations/conversation/)
- [Intercom Messenger Setup Guide](https://www.intercom.com/help/en/articles/170-install-intercom-on-your-website-or-web-app)
- [Claude Code Documentation](https://docs.anthropic.com/en/docs/claude-code)

## License

MIT — see [LICENSE](https://github.com/intercom/claude-plugin-external/blob/HEAD/LICENSE) for details.