Tools

Anthropic's knowledge-work plugin marketplace, bundling skills, commands and connectors by role: sales, support, product, marketing, legal, finance, HR, data and more, plus many partner plugins. Built mainly for Cowork; also works in Claude Code.

Resolves subscription billing issues: checks customer and subscription state, separates duplicate purchases, team seats and failed payments, restores self-serve before refunding, and drafts the reply. Needs Stripe or similar tools connected; refunds move real money, so review them.

Helps subscription products reduce churn: designs cancellation flows, save offers and exit surveys, spots churn risk signals, and plans dunning and win-back emails after failed payments. For customer success, lifecycle and growth teams; billing platforms like Stripe need setup on your side.

QGIS command-line wrapper from HKU's CLI-Anything project: create and edit .qgz projects, add GeoPackage layers and features, build print layouts and export PDF or images, and call QGIS processing algorithms, with JSON results. Needs QGIS desktop and a Python that can import PyQGIS.

Support and sales plugin with two subagents: one handles support replies, ticket triage and help docs; the other writes cold email sequences, follow-up cadences, quote templates and objection handling. Prompts only; no direct CRM connection.

Official CLI for Tencent's open-source knowledge base platform WeKnora: upload documents, manage knowledge bases, run hybrid search and answer questions from them, or serve as a read-only MCP. Needs your own WeKnora deployment and a source build with Go 1.26+.

Support persona skill for the gws CLI: triages support-labeled Gmail, turns emails into tasks, logs tickets in Google Sheets, escalates urgent issues to Chat and books follow-ups. Needs gws authorized via your own Google Cloud project plus its companion skills; not officially supported by Google.

Anthropic's official knowledge work plugin: one question searches your connected chat, email, cloud docs, wiki and project tools at once and returns a sourced answer; can also produce daily or weekly digests. Preset MCP connectors for Slack, Notion, Atlassian, Asana and more, each needing auth.

Support for small merchants: reads customer emails, checks orders and refunds in Stripe, PayPal, Square or Shopify, and drafts replies in the owner's voice per your refund policy; can refund via Stripe or Square after explicit approval. Works with pasted emails too. Official from Anthropic.

Packages customer issues that need engineering, product or leadership into an escalation brief with scope, repro steps, business impact, asks and deadline, and decides who to escalate to. Support and CRM connectors add context automatically. Part of Anthropic's official customer-support plugin.

Triages support tickets: extracts the issue and urgency signals, categorizes and assigns P1 to P4 priority, checks for duplicates or known issues, suggests the team to route to and drafts the first response. Part of Anthropic's official customer-support plugin.

Account health checks for customer success managers: pulls CRM, email, calendar and call notes to score relationship, engagement, commercial (renewal and expansion), support and value delivery red/yellow/green, and can prep a QBR agenda. CRM preferred; uploads work. Official from Anthropic.

Lists renewals coming up in the next few months, flags churn risk and expansion opportunities from signals like usage, key contact changes and open complaints, and checks for missing or wrong renewal opportunities in the CRM. Needs a CRM or uploaded contract exports. Official from Anthropic.

Turns resolved tickets, common questions or workarounds into publish-ready knowledge base articles, structured as how-to guides, troubleshooting, FAQs or known issues, and optimized for search. From Anthropic's official customer-support plugin.

Drafts customer-facing replies tuned to the situation and relationship: product questions, outage notices, bad news like delays or won't-fix, declined feature requests and billing disputes, with adjustable tone. From Anthropic's official customer-support plugin; review before sending.

Before replying to a customer, verifies answers across the knowledge base, past tickets, CRM and chat history, grades confidence and cites sources; can also find whether an issue was reported before or what a customer was told. From Anthropic's official customer-support plugin.

Official Slack (Salesforce) plugin in Anthropic's knowledge work marketplace: connects Slack's hosted MCP to search and send messages, read channels and threads, and manage canvases, with commands for channel digests, standup updates and announcements. Needs workspace admin approval.

Customer support plugin: triages and prioritizes tickets with routing suggestions, drafts customer replies, packages escalations, researches customer issues across sources and turns resolved issues into knowledge base articles. Official from Anthropic.

Pulls verbatim customer quotes on a topic from call transcripts, meeting notes and emails, tagging each with speaker, account and date, and summarizes recurring themes into voice-of-customer findings for product and marketing. Connect Gong, email or drive, or upload transcripts. By Anthropic.

Collects reviews and complaints from Google, Yelp, Facebook and more, groups them by theme with quotes, and drafts replies in the owner's voice that post only after approval; also finds lapsed customers and drafts win-back messages. Official Anthropic small-business plugin.

For SaaS customer success teams: three standard-library Python scripts turn customer data into health scores, churn-risk tiers and ranked expansion opportunities, with reproducible results. Needs Python and customer data in the sample JSON format. Part of the claude-skills collection.

Helps support teams categorize and prioritize tickets, emails or chat logs and suggest next steps; drafts replies, organizes repro steps and reminds you to redact customer data before sharing. Works with exports from Zendesk, Intercom and others or pasted chats; no account or API key needed.

Open-source research agent: one command runs literature reviews, deep research, paper reviews, paper-code consistency checks and replication plans, searching arXiv, PubMed and more with sources recorded. Good for grad students writing reviews. Run feynman setup to sign in to a model provider.

Official AWS MCP for managing FHIR health data in AWS HealthLake: CRUD, advanced search, full patient records, and import and export, with a read-only mode to prevent changes. Needs an AWS account, a paid HealthLake data store and local AWS credentials; clinical conclusions need professional review.