Tools

Triages support tickets: extracts the issue and urgency signals, categorizes and assigns P1 to P4 priority, checks for duplicates or known issues, suggests the team to route to and drafts the first response. Part of Anthropic's official customer-support plugin.

Drafts customer-facing replies tuned to the situation and relationship: product questions, outage notices, bad news like delays or won't-fix, declined feature requests and billing disputes, with adjustable tone. From Anthropic's official customer-support plugin; review before sending.

Plugin for design teams: design critiques, design system audits, UX copy, accessibility checks, user research synthesis and developer handoff notes. Official from Anthropic; works best with Figma connected.

Product management plugin: writes PRDs from a problem statement, plans and updates roadmaps, generates stakeholder updates, synthesizes user research, and runs competitive analysis and metrics reviews. Official from Anthropic.

Vercel's guide to React composition patterns: replaces boolean prop sprawl with compound components, lifted state and clean Context interfaces, including React 19 API changes. Useful for refactoring component libraries and reviewing component architecture.

Installs ready-made subagents, slash commands, hooks, MCP configs and skills for Claude Code with one npx command, browsable online at aitmpl.com. Also includes session analytics, health checks and other helpers.

Collects reviews and complaints from Google, Yelp, Facebook and more, groups them by theme with quotes, and drafts replies in the owner's voice that post only after approval; also finds lapsed customers and drafts win-back messages. Official Anthropic small-business plugin.

Packages customer issues that need engineering, product or leadership into an escalation brief with scope, repro steps, business impact, asks and deadline, and decides who to escalate to. Support and CRM connectors add context automatically. Part of Anthropic's official customer-support plugin.

Anthropic's official business operations plugin: vendor evaluations, process docs (flowcharts, RACI, SOPs), change requests, capacity planning, status reports and runbooks. Works without external tools and does more with ITSM and project management tools connected.

Support for small merchants: reads customer emails, checks orders and refunds in Stripe, PayPal, Square or Shopify, and drafts replies in the owner's voice per your refund policy; can refund via Stripe or Square after explicit approval. Works with pasted emails too. Official from Anthropic.

Runs the cognee memory engine as an MCP server whose remember, recall and forget tools write documents and conversations into a knowledge graph and vector store for cross-session retrieval. Start it with Docker or uv first; needs an LLM API key by default, or connect to Cognee Cloud.

Anthropic's official knowledge work plugin: manages tasks in TASKS.md, remembers colleagues, projects and internal jargon with two-tier memory, and generates a local dashboard. Can sync to-dos with calendar, email and chat tools.

Account health checks for customer success managers: pulls CRM, email, calendar and call notes to score relationship, engagement, commercial (renewal and expansion), support and value delivery red/yellow/green, and can prep a QBR agenda. CRM preferred; uploads work. Official from Anthropic.

Pulls verbatim customer quotes on a topic from call transcripts, meeting notes and emails, tagging each with speaker, account and date, and summarizes recurring themes into voice-of-customer findings for product and marketing. Connect Gong, email or drive, or upload transcripts. By Anthropic.

Lists renewals coming up in the next few months, flags churn risk and expansion opportunities from signals like usage, key contact changes and open complaints, and checks for missing or wrong renewal opportunities in the CRM. Needs a CRM or uploaded contract exports. Official from Anthropic.

Runs compliance checks on planned features, marketing campaigns or business initiatives: identifies applicable regulations such as GDPR and CCPA, required approvals and risks, and concludes go, go with conditions, or needs further review. From Anthropic's legal plugin; not legal advice.

Creates, updates or reprioritizes a product roadmap: decides what moves when new work comes in, shifts timelines after dependency slips, or builds a Now/Next/Later view from scratch. Reads existing items from your project management tool when connected. From Anthropic's product-management plugin.

Customer support plugin: triages and prioritizes tickets with routing suggestions, drafts customer replies, packages escalations, researches customer issues across sources and turns resolved issues into knowledge base articles. Official from Anthropic.

Turns resolved tickets, common questions or workarounds into publish-ready knowledge base articles, structured as how-to guides, troubleshooting, FAQs or known issues, and optimized for search. From Anthropic's official customer-support plugin.

Everyday software engineering plugin: standup summaries, code review, structured debugging, architecture decision records, incident response and pre-deploy checks. Official from Anthropic, built mainly for Cowork but also usable in Claude Code.

Guides you through creating a plugin from scratch or customizing an existing plugin's connectors, skills and settings for your team's tools and workflows, producing an installable plugin package. Maintained by Anthropic; runs in Cowork mode in the Claude desktop app.

Anthropic's official knowledge work plugin: one question searches your connected chat, email, cloud docs, wiki and project tools at once and returns a sourced answer; can also produce daily or weekly digests. Preset MCP connectors for Slack, Notion, Atlassian, Asana and more, each needing auth.

Before replying to a customer, verifies answers across the knowledge base, past tickets, CRM and chat history, grades confidence and cites sources; can also find whether an issue was reported before or what a customer was told. From Anthropic's official customer-support plugin.

Competitive analysis skill from Anthropic's official marketing plugin: researches competitor websites, pricing, recent news and content strategy, compares positioning and messaging, and lists content gaps, opportunities and threats; can also produce sales battlecards. Needs web search.