Tools

Unofficial Intercom CLI built with Printing Press, covering the full REST API: sync conversations and contacts for offline search, bulk-tag conversations about one incident, see customer overviews and SLA reports, and pull or push help articles. US, EU and AU regions; needs an access token.

Community-built MCP for the Genesys Cloud contact center: supervisors and QA staff can check queue volumes, sample conversations, and read call quality, sentiment, topics and transcripts. Needs an OAuth client in your Genesys Cloud org with per-tool permissions, and Node.js. Still in development.

LogRocket's official plugin: when users report problems, agents pull up their session replays, network requests and errors and analyze the cause, so support doesn't have to keep asking for repro steps. Needs Claude Code and a site or app on paid LogRocket (14-day trial); sign in on first use.