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Intercom

Plugin

Intercom 官方客服插件：通过远程 MCP 搜索会话、分析客服问题分布、查询联系人与公司、生成客户 360 画像，并可安装 Messenger。只读访问，需要 Intercom 工作区，目前仅支持美区。

intercom/claude-plugin-external2
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README

Intercom Plugin for Claude Code

Connect your Intercom workspace to Claude Code. Search conversations, analyze customer support patterns, look up contacts and companies, and install the Intercom Messenger — all from your terminal.

Prerequisites

  • An Intercom workspace
  • Claude Code CLI installed
  • Your Intercom workspace must be US-hosted (EU and AU support coming soon)

Installation

/plugin install intercom

Available Skills

SkillInvocationDescription
Intercom AnalysisAuto-triggeredAnalyze conversations, find support patterns, investigate customer issues, and look up contacts. Triggers automatically when you ask about your Intercom data.
Install Messenger/intercom:install-messenger [framework]Install the Intercom Messenger with secure JWT-based identity verification. Supports React, Next.js, Vue.js, and plain JavaScript.
Install CLI/intercom:install-cliInstall and authenticate the @intercom/cli command-line tool for shell access, scripting, and workspace provisioning.
Customer 360/intercom:customer-360 [email or company]Build a comprehensive customer profile with conversation history, account context, and interaction timeline.

Usage Examples

Analyze recent support trends:

Show me the most common topics in open conversations this week

Investigate a customer issue:

Look up all conversations from jane@example.com and summarize her issues

Build a customer profile:

/intercom:customer-360 jane@example.com

Install the Messenger:

/intercom:install-messenger react

Install the CLI:

/intercom:install-cli

Get conversation details:

Pull up conversation #12345 and show me the full thread

Access & Limitations

  • Safe, read-only access — The plugin can search and retrieve data but cannot create, update, or delete conversations, contacts, or other Intercom objects. Your workspace data is never modified.
  • US region only — Currently supports US-hosted Intercom workspaces. EU and Australia region support is planned.
  • Rate limits — Search operations are subject to Intercom API rate limits. The MCP server handles throttling automatically.

Resources

License

MIT — see LICENSE for details.

相关资源